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Mazatlan beachfront hotel with 2 outdoor pools and restaurant
Location is great, beachfront, Pool area is great. Installations looks old, even…
Feb 26, 2021
The room was dirty still had hair on the floor from the previous guest, shower curtain…
Jan 8, 2021
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This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
Contactless check-out is available.
Individually-wrapped food options are available for breakfast and through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Rooms were a little dirty. Staff was very friendly. Beds are very comfortable.
Lorena, 4 night trip, Nov 26, 2020
Verified Hotels.com guest review
Our room key didn’t work we had to wait over an hour to get a new room and all of our belongings. One of the managers was really rude.
angelica, 2 night family trip, Oct 30, 2020
Verified Hotels.com guest review
Location ok rooms need to be fix
german, 9 night trip with friends, Oct 23, 2020
Verified Hotels.com guest review
Well we got there at 11:30 am they dont let us in untill 3pm.. just move from 3 other hotel in the same area all this 3 hotels let us in at the time we arrive that was before 3pm,one hotel let us in at 11am the other at 12,so no idea whats the deal to dont let us in before 3pm,and to check out they make us wait about 15 minutes untill they check that the room. Not to mention that the security gard stop in front of us asking us what was doing r selfs there cus we still have the plastic bracalet on r hands from the other hotel he was very rude. The check out time was at noon according to r reservation but the hotel have it at 11am.
JAIME, 2 night family trip, Oct 6, 2020
Verified Hotels.com guest review
The room was dirty. Hair on the floor stains on pillow and sheets. The pool was dirty. The suite is like a regular room. We won’t be staying here next time.
Veronica, 2 night family trip, Oct 5, 2020
Verified Hotels.com guest review
The location was great, overall very good except with the cleanliness
Maria, 1 night trip, Sep 29, 2020
Verified Hotels.com guest review
EVERITHING IS GOOD, VERY CONFORTABLE AND RELAXING THE FOOD IS GOOD TASTE
KARLA, 1 night family trip, Aug 23, 2020
Verified Expedia guest review
Front desk was very kind and attentive. Breakfast was not the best, but understandable under the COVID situation. Not much selection, and all plates were wrapped in plastic wrap.
1 night family trip, Jul 24, 2020
Verified Expedia guest review
Nice clean facilities. Would recommend the hotel....
Ricardo, 1 night family trip, Jul 5, 2020
Verified Expedia guest review
It was ok for the price and breakfast included. You have to ask for towels and toilet paper everyday. Room was clean only one day.
Diego, 3 night family trip, Mar 10, 2020
Verified Hotels.com guest review