Choose dates to view prices

Serena Mountain Lodge

Photo gallery for Serena Mountain Lodge

Lounge
Standard Room, Balcony, Park View | Individually furnished, desk, soundproofing, rollaway beds
Standard Room, Balcony, Park View | Individually furnished, desk, soundproofing, rollaway beds
Standard Room, Balcony, Park View | Individually furnished, desk, soundproofing, rollaway beds
Standard Room, Balcony, Park View | Jetted tub

Overview of Serena Mountain Lodge

Serena Mountain Lodge

3.0 star property
3-star lodge in Nyeri with restaurant and bar/lounge

10.0/10 Exceptional

1 verified Hotels.com guest review

Popular amenities

  • Free breakfast
  • Free parking
  • Free WiFi
  • Non-smoking
  • Spa
  • Restaurant
Map
Mount Kenya National Park, Nyeri, 10100

Room options

About this area

What's nearby

  • In a national park

Getting around

  • Nanyuki (NYK) - 155 min drive
  • Area shuttle (surcharge)

About this property

Serena Mountain Lodge

Serena Mountain Lodge is a great choice for a stay in Nyeri. Guests indulge in spa services, then grab a bite to eat at the restaurant.

Languages

English, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 42 rooms

Arriving/Leaving

  • Check-in time from noon - 6 PM
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 6:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • This property is located in Mount Kenya National Park. The additional mandatory fee covers entrance to the national park.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (2 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Barbecue grills
  • Private dining
  • 24-hour room service

What to do

  • Hiking/biking trails
  • Fishing

Working away

  • Meeting room

Services

  • Front desk (limited hours)
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Spa services
  • Massage/treatment rooms

Accessibility

  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible registration desk
  • No elevator (single level property)
  • Well-lit path to entrance

Languages

  • English
  • Swahili

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Coffee/tea maker

Sleep well

  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony or patio
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Additional fees: USD 52 per person, per night for adults and USD 26 per person, per night for children

Optional extras

  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for an additional charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

Serena Mountain Lodge Nyeri
Serena Mountain Nyeri
Serena Mountain
Serena Mountain Lodge Lodge
Serena Mountain Lodge Nyeri
Serena Mountain Lodge Lodge Nyeri

Frequently asked questions

Does Serena Mountain Lodge offer free cancellation for a full refund?
Yes, Serena Mountain Lodge does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Serena Mountain Lodge?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Serena Mountain Lodge?
Sorry, pets aren't allowed.
Is parking offered on site at Serena Mountain Lodge?
Yes, there's free self parking.
What are the check-in and check-out times at Serena Mountain Lodge?
You can check in from noon - 6 PM. Check-out time is 11 AM.
What is there to do at Serena Mountain Lodge and nearby?
Have fun with onsite activities like fishing and hiking. Serena Mountain Lodge also has spa services.
Are there restaurants at or near Serena Mountain Lodge?
Yes, there's an onsite restaurant.
Does Serena Mountain Lodge have any outdoor private spaces?
Yes, every room features a balcony.

Reviews

10.0

Exceptional

10.0/10

Cleanliness

10.0/10

Staff & service

10.0/10

Property conditions & facilities

Reviews

10/10 Exceptional

A BUCKET LIST DESTINATION
An Amazing stay-food was awesome, service was great and the lodge itself is outstanding
RUDOLPH, 2-night family trip
Verified Hotels.com guest review