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Mercure Hangzhou West Lake

3.5 star property
Fuel up for a day exploring nearby attractions then unwind with a coffee by your side.

Photo gallery for Mercure Hangzhou West Lake

Exterior
Meeting facility
Interior
Terrace/patio
In-room safe, desk, blackout curtains, soundproofing
Nestled in Shangcheng, Mercure Hangzhou West Lake offers a serene escape. Enjoy buffet breakfast, unwind at the gym or relax on the terrace with coffee from one of two cafes. With meeting rooms and tour assistance nearby attractions are within reach.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Laundry facilities
  • 24/7 front desk
  • Gym
  • Bar
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Self parking
  • Room service
  • 2 coffee shops/cafes
  • Business center
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
The current price is ₹5,803
₹6,767 total
includes taxes & fees
21 Feb - 22 Feb

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed

Shower, rainfall showerhead, hair dryer, slippers

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Privilege, Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege, Room, 2 Twin Beds

In-room safe, desk, blackout curtains, soundproofing

Privilege, Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

In-room safe, desk, blackout curtains, soundproofing

Deluxe Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

UrCove by Hyatt Hangzhou Westlake

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
8.8 out of 10, Excellent, (43)
The price is ₹3,640
₹4,187 total
includes taxes & fees
23 Feb - 24 Feb
UrCove by Hyatt Hangzhou Westlake
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About the area

Map
No 3 Zhonghe North Road, Xiacheng District, Hangzhou, Zhejiang, 310006

What's nearby

  • Wushan Night Market - 14 min walk
  • Hangzhou China Silk Town - 15 min walk
  • West Lake - 19 min walk
  • Wulin Square - 2 min drive
  • Hangzhou Tower Shopping Mall - 3 min drive

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 31 min drive
  • East Railway Station - 7 min drive
  • Hangzhou Station - 11 min drive
  • South Railway Station - 17 min drive
  • Wan’an Bridge Station - 12 min walk
  • Wan'an Bridge Station - 12 min walk
  • North Jianguo Road Station - 15 min walk

Restaurants

  • ‪一茶一坐 - ‬3 min walk
  • ‪Schanke Beer Bar - ‬1 min walk
  • ‪神田川日式拉面 - ‬2 min walk
  • ‪星巴克 - ‬2 min walk
  • ‪花中城海鲜大酒店 - ‬7 min walk

About this property

Mercure Hangzhou West Lake

Mercure Hangzhou West Lake puts you just a 5-minute drive from West Lake. After getting a workout at the fitness center, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Public transportation is just a short walk: Wan’an Bridge Station is 12 minutes and wan'an Bridge Station is 12 minutes.

Languages

English

At a glance

DONE

Hotel size

    • 292 rooms
    • Arranged over 17 floors
DONE

Arriving/Leaving

    • Check-in start time: noon; check-in end time: anytime
    • Express check-out available
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (CNY 10 per day; includes in/out privileges)
    • On-site parking is limited
    • Height restrictions apply for on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 2 coffee shops
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service
  • Water dispenser

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only

Accessibility

  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Electric kettle
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Alarm clock
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 69 to 69 for adults, and CNY 0 to 69 for children

Parking

  • Self parking costs CNY 10 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 14 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the fitness facility with adult supervision

Policies

This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Mercure Hangzhou West Lake Hotel
Mercure Hangzhou West Hotel
Mercure Hangzhou West Hangzhou
Mercure Hangzhou West Lake Hotel
Mercure Hangzhou West Lake Hangzhou
Mercure Hangzhou West Lake Hotel Hangzhou

Frequently asked questions

Does Mercure Hangzhou West Lake offer free cancellation for a full refund?

Yes, Mercure Hangzhou West Lake does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Mercure Hangzhou West Lake?

Sorry, pets aren't allowed.

Is parking offered on site at Mercure Hangzhou West Lake?

Yes. Self parking costs CNY 10 per day. Parking spots may be limited.

What are the check-in and check-out times at Mercure Hangzhou West Lake?

Check-in start time: noon; Check-in end time: anytime. Check-out time is noon. Express check-out is available.

What is there to do at Mercure Hangzhou West Lake and nearby?

Maintain your daily exercise routine at the gym.

Are there restaurants at or near Mercure Hangzhou West Lake?

Yes, there's an onsite restaurant.

What's the area around Mercure Hangzhou West Lake like?

Mercure Hangzhou West Lake is in Shangcheng, a short 19-minute walk from West Lake and 14 minutes' walk from Zhejiang University First Affiliated Hospital.

Mercure Hangzhou West Lake Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Good

4-night trip

10/10 Exceptional

Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
3-night trip

10/10 Exceptional

清潔でアクセスもよく文句なしです。 ホテル内をロボットが動いていて、ルームサービス品を運んでくれる。
Yosuke, 2-night trip

6/10 Good

完成度はあまり高くないかな
近代的なホテルなのですが、ちょくちょく完成度が低い感じがします。値段の方も高くないのである意味つり合ってるのかなとも。ただ仏系のホテルで英語があまり通用しないのはちょっと驚き。
2-night trip

10/10 Exceptional

We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
2-night trip

10/10 Exceptional

Milton, 1-night trip

8/10 Very good

Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
2-night trip

8/10 Very good

This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
Oh, 3-night trip

10/10 Exceptional

Nice, worth the price for stay. Clean as well. Eecommended
Junior, 4-night trip

10/10 Exceptional

대만족하고 갑니다!!
정말 만족하고 갑니다!!! 바이두 지도에는 이 호텔이름이 표시되지 않아 첨엔 불안했는데 가보니 딱 그자리에 있었어요!! (Citigo호텔 옆) 우선 직원들이 너무너무 친절하고 좋았어요 들어가자마자 체크인 편하게하라는듯 짐 옆에다 놔주셨구요 나갈때도 계단아래까지 캐리어 들어주셨어요 직원들다 웃음이 장착되어있는 정말 최고의 호텔이었어요 방도 깨끗하고 좋았는데 수건에서 머리카락이 살짝 나온게 좀 그랬어요...ㅠㅠ 그래도 매일매일 깨끗이 청소해주셨어요 조식먹으러 나갔다와보니 청소가 돼있더라구요 안에 사람이없으면 들어와서 청소하고가는거같아요 다음날은 조식안먹고 늦게 일어났더니 청소하러 안들어오셨거든요 관광지 서호랑은 걸어서 10분~15분 정도에요 위치도 나쁘지 않았어요 전반적으로 서비스가 너무 좋아서 정말 만족입니다!!!^^
Eun Gyeong, 3-night trip

10/10 Exceptional

The front desk very helpful and polite and very sweet The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
3-night trip

8/10 Very good

Great central location, clean tidy rooms. Definitely recommend
1-night trip

4/10 Fair

Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!
2-night trip

10/10 Exceptional

1-night trip

10/10 Exceptional

Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.
CK, 2-night trip

6/10 Good

2-night trip

10/10 Exceptional

1-night trip

8/10 Very good

Zhen Guang, 4-night trip

10/10 Exceptional

시가지에서 가까우면서도 한적한 곳이라 좋았습니다. 숙소도 깨끗했고 직원들도 친절해서 편한 여행이 됐습니다. 특히 Sera 직원이 친절히 대해줘서 기분 좋은 여행이었습니다. 단 냉장고가 현지 온도(그렇게 시원하지 않음)라서 아쉬웠습니다. We enjoyed our trip thanks to Sera staff.
BeomSang, 5-night trip

10/10 Exceptional

Luxury at no cost smiles everywhere
From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing
Wayne, 1-night trip

8/10 Very good

Good hotel with reasonable price
Staff are willing to help.
Sau Hing, 1-night trip

6/10 Good

1-night trip

10/10 Exceptional

CHUN KEUNG ESMOND, 1-night trip

10/10 Exceptional

Huai-han, 1-night trip

10/10 Exceptional

Swee Hock, 3-night trip