6/10 Good
16 November 2024
Let down like the boiler!
We stayed at Gara Rock for four nights and were disappointed by several issues. While the hotel has potential, the negatives stood out.
There were two boiler outages—one on the first morning and another on the final evening. During the first, we were asked to use the penthouse bathroom but not offered a room change. The second outage was resolved in an hour, delaying our dinner reservation. We were told the issues were due to cold weather and high occupancy, which felt unacceptable.
The cinema room had outdated Apple TV with apps needing updates. No staff could assist, and after 40 minutes of trying, we gave up and watched an old DVD. The stereo sound was limited and quieter than the air conditioning.
Our room was poorly maintained, with scrapes on the walls, no wardrobe lighting, and limited space. One side of the bedroom had no lights, and the living room unit was bare. The TV stayed bright all night, turning back on to a sign-in screen.
Shower gel was used up on day 1 and never restocked.
On the positive side, the restaurant and lounge areas were welcoming, with excellent food. The hotel’s dog-friendly atmosphere was a nice touch, and the TVs had streaming capabilities.
Some staff were attentive, but others were less so. We were given a night’s credit for the boiler issues, but the experience didn’t meet expectations. We recommend the restaurant, but the hotel rooms need improvement to justify the price.
Verified traveller
4-night trip
Verified Hotels.com guest review
