Portal De Castilla 8, Vitoria-Gasteiz, Alava, 1008
What's nearby
Armory Museum of Alava - 6 min walk
Virgen Blanca Square - 8 min walk
Plaza de Espana - 9 min walk
Mendizorroza Stadium - 14 min walk
Cathedral of Santa Maria de Vitoria - 15 min walk
Getting around
Vitoria (VIT) - 20 min drive
Vitoria (VIO-Vitoria-Gasteiz Train Station) - 10 min walk
Vitoria-Gasteiz Station - 10 min walk
Nanclares-Langraiz Station - 21 min drive
Restaurants
La Pepita - 4 min walk
Cafeteria Lovaina - 5 min walk
O'Connors - 6 min walk
Manai - 2 min walk
Lascaray - 1 min walk
About this property
Hotel Silken Ciudad de Vitoria
Located near a train station, Hotel Silken Ciudad de Vitoria is a great choice for a stay in Vitoria-Gasteiz. Guests looking for a bite to eat can check out Vitoria, which serves lunch and dinner. Other features include a snack bar/deli and a garden. Fellow travelers say great things about the helpful staff.
Languages
English, French, German, Spanish
At a glance
Hotel size
149 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite self parking (EUR 17 per day)
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
Restaurant
Coffee shop
Room service (limited hours)
Snack bar/deli
What to do
Golfing nearby
Working away
Meeting rooms
Conference space
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Bicycle rentals
Facilities
1 building/tower
Safe-deposit box at front desk
Garden
Television in common areas
Piano
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Local culture & ecosystem education
100% renewable energy
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Hardwood flooring in room
Room amenities
Be entertained
26-inch flat-screen TV
Satellite TV channels
Home comfort
Climate-controlled air conditioning and heating
Minibar
Electric kettle
Iron/ironing board (on request)
Sleep well
Down comforter
Blackout drapes/curtains
Bed sheets provided
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Bidet
Eco-friendly toiletries
Hair dryer
Towels
Toothbrush and toothpaste
Toilet paper
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Eco-friendly cleaning products provided
LED light bulbs
Recycling
Water-efficient showers only
Special features
Dining
Vitoria - This restaurant serves lunch and dinner. Reservations are required.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 16 per person
Parking
Self parking costs EUR 17 per day
Policies
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property uses a grey water recycling system.
Guests can rest easy knowing there's a security system on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Also known as
Silken Ciudad
Silken Ciudad Hotel
Silken Ciudad Hotel Vitoria
Silken Ciudad Vitoria
Silken Hotel Vitoria Gasteiz
Silken Ciudad Vitoria Hotel Vitoria-Gasteiz
Silken Ciudad Vitoria Hotel
Hotel Silken Ciudad Vitoria Vitoria-Gasteiz
Hotel Silken Ciudad Vitoria
Silken Ciudad de Vitoria
Silken Ciudad De Vitoria
Hotel Silken Ciudad de Vitoria Hotel
Hotel Silken Ciudad de Vitoria Vitoria-Gasteiz
Hotel Silken Ciudad de Vitoria Hotel Vitoria-Gasteiz
Frequently asked questions
Does Hotel Silken Ciudad de Vitoria offer free cancellation for a full refund?
Yes, Hotel Silken Ciudad de Vitoria does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Silken Ciudad de Vitoria?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Silken Ciudad de Vitoria?
Yes. Self parking costs EUR 17 per day. Electric vehicle charging is available.
What are the check-in and check-out times at Hotel Silken Ciudad de Vitoria?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Hotel Silken Ciudad de Vitoria and nearby?
Hotel Silken Ciudad de Vitoria has a garden.
Are there restaurants at or near Hotel Silken Ciudad de Vitoria?
Yes, there's an onsite restaurant, Vitoria.
What's the area around Hotel Silken Ciudad de Vitoria like?
Hotel Silken Ciudad de Vitoria is in Lovaina, a short 6-minute walk from Armory Museum of Alava and 8 minutes' walk from Virgen Blanca Square.
Hotel Silken Ciudad de Vitoria Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Very good
5 November 2024
Hotel poorly sign posted when driving.. excellent food and bar. Pintxos lovely
john
john, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
25 October 2024
Vinoth
Vinoth, 2-night trip
Verified Hotels.com guest review
4/10 Fair
22 September 2024
Martin
Martin, 1-night trip
Verified Expedia guest review
10/10 Exceptional
29 July 2024
Comfort and convenience
My favourite hotel in Vitoria-Gasteiz. Location good for a short walk into the old town, but easily accessible from the highway. Comfortable rooms, underground parking, reasonable price. Shame the Wellington bar is closed at the moment.
S
S, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
24 July 2024
It was a beautiful hotel
Very clean and comfortable
It would be really helpful to be given the address to the parking that is connected to the hotel
We parked somewhere else because we couldn’t locate it and it was double the price
Kathleen
Kathleen, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
23 July 2024
Martin
Martin, 1-night trip
Verified Hotels.com guest review
8/10 Very good
29 June 2024
Shellee
Shellee, 2-night trip
Verified Travelocity guest review
10/10 Exceptional
20 June 2024
GERMAN GUILLERMO PELAEZ
GERMAN GUILLERMO PELAEZ, 2-night trip
Verified Expedia guest review
6/10 Good
12 May 2024
Wonderfully helpful staff (Maria & Felipe were great)
Unfortunately the rooms are outdated and since they're exterior, the sound proofing is pretty poor. Pretty loud traffic for a Saturday made the experience pretty suboptimal.
The only option offered by the hotel was to pay extra for a quieter room.
Disappointing experience.
Juan Diego
Juan Diego, 1-night business trip
Verified Expedia guest review
8/10 Very good
14 April 2024
MARIA
MARIA, 1-night trip
Verified Expedia guest review
10/10 Exceptional
23 March 2024
Fab place! Nice staff great location.
Mary
Mary, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
31 January 2024
Repeat stay - sadly also likely our last…
Paid to upgrade to junior suite (usually stay in Club room). Arrived very late after long motorway delays in France. Bed / mattress was so hard and uncomfortable. Had it not been so late and had we not been so tired I’d have insisted on changing rooms. On reflection, should have. Awful night sleep. Bed was very old and mattress equally so. Awful condition. Enjoyed breakfast (good service there), but reception / manager totally disinterested when told of the mattress problem. She sadly showed complete disdain when checking out, only interested in charging extra for the car parking. Stayed here three times now. Two good stays. This latest one ruined by a poor night sleep due to old bed and mattress (in the supposedly best rooms available).
Neil
Neil, 1-night trip
Verified Hotels.com guest review
8/10 Very good
2 January 2024
Timo
Timo, 3-night trip with friends
Verified Hotels.com guest review
8/10 Very good
28 December 2023
Jose
Jose, 3-night trip
Verified Expedia guest review
2/10 Poor
2 October 2023
Itoria
AC was nor working 1st night. Told front desk next morning “We’ll fix it” Next night AC still not working. Asked front desk next morning they said “Could not get into room because do not disturb sign on door” I say not true, I said “How did you make the bed if sign was there?” Lyer!!!
Peter
Peter, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
1 October 2023
A really great hotel, beautifuly modernised in a manner that preserves its art deco design. And the staff couldn't be more helpful. Strongly recommended!
Verified traveller
2-night trip
Verified Hotels.com guest review
6/10 Good
26 August 2023
ELENA O
ELENA O, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 August 2023
Excellence in service, cleanliness and appearance
Julio
Julio, 1-night family trip
Verified Expedia guest review
8/10 Very good
10 August 2023
Staffs are extremely friendly and helpful. But I wish there were glasses instead of paper cups.
Kin Chung
Kin Chung, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
13 July 2023
Diana
Diana, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
29 June 2023
Nigel
Nigel, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 May 2023
Modern hotel (a little bit sterile), good parking and well located for a short walk into town
Owen
Owen, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 May 2023
Lovely hotel, perfect for exploring Vitoria.
Peter
Peter, 1-night romance trip
Verified Expedia guest review
6/10 Good
25 November 2022
Ok hotel, don't pick if English only speaker
Common areas are nice, very smart. Room was big. Biggest issue was I did not feel welcome as an English speaking male tourist. 2 pleasant staff members others not so much. Breakfast was Ok. Tea/coffee cups in room are plastic and thimble sized. No conditioner or body lotion in bathroom. TV remote visibly dirty but the rest looked clean. Housekeeping coughing alot in the morning. Avoid the coffee shop/bar, it's for the elderly locals who get good service.
Thomas
Thomas, 1-night trip
Verified Hotels.com guest review
8/10 Very good
27 October 2022
Great stay
We enjoyed how centric it is to everything. We would walk everywhere so easily.
Parking was great in the same hotel. The room was comfortable, staff efficient and friendly. The room was comfortable and clean. Would stay there again.