This whole experience was a nightmare.
I called in the morning to confirm my reservation and inquire about a possible early check in. I was told there should be a room available by 1pm. I arrived, family in toe, to be informed that nothing was ready. I told them we'd wait by the pool, to please let us know when something became available. Which the front desk clerk agreed to do.
I came back to check twice. The second time leaving my cell phone number with the clerk, both times turned away. At 3pm I returned to the desk with my family, finally allowed to begin the paperwork.
Now why on earth would they lead me to believe I was able to unpack early if they had no intention in doing so. Why not just tell me "no" the first go round?
THEN, during check in (at least 4 interactions later) they tell me that the room I already paid for in advanced, with a no refund policy, required an additional deposit of $150.
You can imagine my dismay. Considering thats more than I paid for the night's stay, the website said it included all fees, and they've had several direct contact opportunities to inform me of this.
I didn't go to Miami to vacation or sightsee or party. I went to visit my mother, just out of tripple bypass surgery. I was on a strict budget n timeline. I couldn't wait 6-10 business days to get my money back for gas on the way home. It created a Real problem for me.
As if that fiasco wasnt enough, we spend the night sweating because the AC was frozen n loud.