We arrived early and were told our room would be ready at 12:30 pm, so we checked our luggage and went out. When we returned at 1 pm we were told it would be another 5 minutes; 10 minutes later they said another 20 minutes. If they had been upfront from the get-go we would have planned accordingly.
We splurged on the Presidential Suite and it is lovely. However, while there is a large dining table and lots of glasses, there were no plates or silverware! And there were food scraps from the previous guest under the table. The refrigerator was welcome, but we would have liked a microwave as well.
Finally, the hotel web site lists “laundry facilities” which sounds like guests would be able to do their own laundry, but it was the usual costly practice of having the hotel do the laundry.