4/10 Fair
22 December 2024
Didn't live up to Hilton brand standards.
My husband and I arrived at 4:30am. The lady that checked us in was nice. We got our room key for room #245. I went to use the bathroom and the toilet was soiled with feces. I grew frustrated because I was shocked by seeing this uncleaniness! I took a deep breathe and told myself not to get angry! Anyway, I went to grab a knife from the drawer to cut an apple and the large knife was filthy. The next day I told the associate. I actually brought the knife down to the front desk as evidence of my complaint. She was nice and asked did we want to move to another room? My husband declined the offer because we had already unloaded from a long trip from Houston. Everything was going fine the first 3 days in terms of service. The breakfast was great until the last day. The last day of breakfast they ran out of food. Me and other guest had to stand around waiting. We could hear Mrs. Brenda and Mrs. Pam talk about their weekend. They seemed to be more focused on what was going on outside of work than work itself. I immediately complain to Stephanie. She was working at the front desk. Stephanie got up and walked into the kitchen to inform these 2 ladies, guests were right outside waiting. The gentlemen standing by me said, normally the breakfast is on point. I never had this to happen. I told Stephanie again, this hotel didn't live up to Hilton hotel standards! We checked out later this day. I asked Stephanie what were the names of both ladies in the kitchen area this morning.
Stephanie
Stephanie, 4-night family trip
Verified Hotels.com guest review
