4/10 Fair
2 October 2024
After checking in, they had my parents stay in tower one, which was mentioned to have AirConditioning. After arriving on our floor, the hallway was already hot as an oven. The room was the same. Turned the AC on and waited for hours to cool down. Didn’t work. Plus TV was broken as well. We went down and complaint about the AC. Then they said the AC for the whole tower was broken!! What!? They just said it had AC. So we asked for a room with AC and pointed us to this “newer” tower. It was working and decided to take it. But guess what… for extra cost of course…Watch out for their “upgrade” trick.
John Henry
John Henry, 9-night family trip
Verified Expedia guest review