349 Cl. 11, San José de Cúcuta, Norte de Santander, 540006
What's nearby
Colon Park - 3 min walk - 0.3 km
Cucuta Museum of Culture - 4 min walk - 0.4 km
Gobernación Norte de Santander - 6 min walk - 0.6 km
Ventura Plaza Commercial Center - 9 min walk - 0.8 km
General Santander Stadium - 12 min walk - 1.1 km
Getting around
Cucuta (CUC-Camilo Daza Intl.) - 17 min drive
Restaurants
Terraza 360 Grados - 8 min walk
Restaurante La Mazorca - 2 min walk
Red - 6 min walk
Restaurante Embajada Antioqueña - 6 min walk
Federación Nacional De Cafeteros Norte De Santander - 4 min walk
About this property
Hotel Cinera
Hotel Cinera is a great choice for a stay in San José de Cúcuta. Guests can splash around at the outdoor pool or grab a bite to eat at the restaurant. Other features include a terrace and a garden.
Languages
Spanish
At a glance
Hotel size
62 rooms
Arriving/Leaving
Check-in start time: 10:00 AM; Check-in end time: 11:30 PM
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Parents must have child's birth certificate and photo ID*
Pets
Pets stay free
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No onsite parking
Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast each morning 6:00 AM–8:30 AM
Restaurant
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Facilities
Safe-deposit box at front desk
Garden
Terrace
An outdoor pool
Room amenities
Be entertained
36-inch plasma TV
Cable TV channels
Home comfort
Air conditioning
Minibar
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower only
Soap and shampoo
Towels
Toilet paper
Stay connected
Desk
Free WiFi
More
Daily housekeeping
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
Children & extra beds
If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Policies
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Also known as
Hotel Cinera Hotel
Hotel Cinera San José de Cúcuta
Hotel Cinera Hotel San José de Cúcuta
Frequently asked questions
Is there a pool at Hotel Cinera?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Cinera?
Yes, pets stay free.
Is parking offered on site at Hotel Cinera?
Sorry, there's no onsite parking at Hotel Cinera.
What are the check-in and check-out times at Hotel Cinera?
Check-in start time: 10:00 AM; Check-in end time: 11:30 PM. Check-out time is noon.
What is there to do at Hotel Cinera and nearby?
Hotel Cinera has an outdoor pool and a garden.
Are there restaurants at or near Hotel Cinera?
Yes, there's an onsite restaurant.
What's the area around Hotel Cinera like?
Hotel Cinera is a short 6-minute walk from Gobernación Norte de Santander and 9 minutes' walk from Ventura Plaza Commercial Center.
Hotel Cinera Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.4/10
Staff & service
8.4/10
Amenities
7.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
4/10 Fair
13 August 2024
No hot water and the room power is shut down unless you leave the key card inside. There is nothing more unpleasant than returning to a hot room after a hot day. The pictures displayed on Expedia are quite misleading.
You can smoke in the parking lot tho.
Also, beware of 'hotel taxi service'. They might guarantee certain things to the client (ie. accepting foreign currency) without the taxi driver's consent, leading to unpleasant interactions.
Maria
Maria, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
25 July 2024
Violeta
Violeta, 1-night trip
Verified Hotels.com guest review
8/10 Very good
11 January 2024
Good for a night.
First, the room assigned did not have a good working airco, however was assigned to another. The bathroom did not have warm/hot water, and does not have a douche spray shower..
Jaime
Jaime, 1-night trip
Verified Hotels.com guest review
8/10 Very good
8 January 2024
Room was great.
Jaime
Jaime, 1-night trip
Verified Hotels.com guest review
8/10 Very good
20 December 2023
Erika
Erika, 1-night family trip
Verified Expedia guest review
8/10 Very good
13 December 2023
Está bien para mi fin que era descansar, antes de continuar con mi viaje. Habitación muy confortable, todo en excelente condición. Me hizo falta agua en la habitación agua en botella y café. Por lo demás todo muy bien
Claudia
Claudia, 1-night trip
Verified Expedia guest review
6/10 Good
10 December 2023
They did not have my reservation in their system so they did not have the rooms available.
We had to take the last room and make the best of it.
The staff however did everything possible to help me and make my stay better.
Anderson was very helpful and friendly. He helped us with our bags and made sure we got to our room safely. He also guided us with how to get food.
Eva
Eva, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
8 December 2023
jesus Alexis
jesus Alexis, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
3 December 2023
Dayana
Dayana, 1-night trip
Verified Hotels.com guest review
8/10 Very good
21 October 2023
Jose
Jose, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 October 2023
Jose
Jose, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 September 2023
Everything was exellent.
victor
victor, 1-night family trip
Verified Expedia guest review
8/10 Very good
13 September 2023
Tibisay
Tibisay, 2-night trip
Verified Expedia guest review
10/10 Exceptional
3 August 2023
Maria
Maria, 1-night trip
Verified Expedia guest review
10/10 Exceptional
17 February 2023
Great Location
Norka
Norka, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
29 December 2022
Me gusto mucho la estadia.
was wonderfull, i can recommend it.
fue maravilloso, buena comida, excelente habitacion, limpia e impecable, Yo lo recomiendo y en el centro de cucuta. Muchas tiendas, es un sitio seguro, muchos taxis pasan al frente del hotel.
MARIBEL
MARIBEL, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
10 December 2022
Norka
Norka, 1-night trip
Verified Expedia guest review
8/10 Very good
2 March 2022
Luis
Luis, 1-night trip
Verified Expedia guest review
6/10 Good
13 December 2021
Very central, close to good etc but very noisy.
Carlos
Carlos, 1-night trip
Verified Expedia guest review
10/10 Exceptional
18 October 2021
Amazing clean and safe !!!
Carmen Josefina
Carmen Josefina, 1-night business trip
Verified Expedia guest review
8/10 Very good
22 October 2024
Recomendable para pasar la noche
Habitación limpia. Buena ubicación. Muy atentos
María Eugenia
María Eugenia, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 October 2024
Carmen
Carmen, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 March 2024
Deben mejorar el aire acondicionado de las habitaciones.