2/10 Poor
30 December 2024
Felt like a bait & switch
When we arrived we realized that the room provided was not the room we contracted for. We were supposed to get a suite with a fireplace and balcony, the room we got had neither. The room was adjoining the other suite on the second floor and it was extremely noisy from our neighboring guests. We could also see their light under the adjoining door.
When we asked about the accommodations being not what we were expecting, the property blamed Hotels.com and Hotels.com blamed the property.
We were also disappointed when arriving back to the property in the late evenings that there wasn't designated parking for our building and we had to park at quite a distance from our unit.
The property is very dated and my wife was disappointed with the accommodations.
Anthony
Anthony, 4-night trip
Verified Hotels.com guest review