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Hotel Riu Palace Punta Cana - All Inclusive

4.0 star property
All-inclusive beachfront property with free water park, near Cana Bay Golf Club
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Palace Punta Cana - All Inclusive

3 outdoor pools
Boating
Lobby sitting area
4 bars/lounges, swim-up bar, poolside bar
Coffee shop

Reviews

8.4 out of 10

Very good

Popular amenities

  • Free breakfast
  • Bar
  • Gym
  • Spa
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • 4 indoor tennis courts
  • Fitness center
  • Sauna
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Separate sitting area
  • Television

Room options

Available filters for rooms
Showing 28 of 28 rooms

Junior Suite, Connecting Rooms (E)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Hair dryer
  • Sleeps 8
  • 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (E)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (C)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms (C)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
Rainfall showerhead
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (C)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Tropical View | C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Tropical View | C)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Superior, L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Superior, L)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (B2C-US)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (B2C-US)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-US)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Tropical View, B2C-US)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms (B2C-CA)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
Rainfall showerhead
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-CA)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Tropical View | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Tropical View | B2C-CA)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (B2C-CA)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (L)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior, E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Superior, E)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (L)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms (U)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
Rainfall showerhead
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (U)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Tropical View, U)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Hair dryer
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (U)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
Private bathroom
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (U)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
Private bathroom
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms (B2C-US)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
Rainfall showerhead
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (L)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room Superior

Minibar, in-room safe, laptop workspace, blackout curtains

Room Superior

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite

Flat-screen TV

Suite

  • Sleeps 2
  • 1 Queen Bed(s) OR 1 King Bed(s)

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior

  • Sleeps 4
  • 2 Full Bed(s)
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About the area

Map
Playa de Arena Gorda, Punta Cana, La Altagracia, 23000

What's nearby

  • Arena Gorda Beach - 8 min walk - 0.7 km
  • Iberostar Golf Course - 6 min drive - 2.9 km
  • Punta Blanca Golf Course - 6 min drive - 3.7 km
  • Cana Bay Golf Club - 8 min drive - 5.8 km
  • Cortecito Beach - 19 min drive - 8.2 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 31 min drive

Restaurants

  • ‪Restaurante Colonial - ‬10 min walk
  • ‪Lobby Bar Fantasia - ‬7 min drive
  • ‪restaurante la isabela - ‬14 min walk
  • ‪Garden Grill - ‬7 min drive
  • ‪El Olivo Restaurant - ‬9 min drive

About this property

Hotel Riu Palace Punta Cana - All Inclusive

At Hotel Riu Palace Punta Cana - All Inclusive, you can hit the beach to play volleyball or relax in a sun lounger, plus you'll be within a 10-minute drive of Cocotal Golf and Country Club. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and hydrotherapy. Dining choices include 6 restaurants and the 4 bars/lounges are great places to grab a cold drink. Other highlights at this all-inclusive property include a nightclub, a free kid's club, and a poolside bar. Fellow travelers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, German, Spanish

At a glance

Hotel size

  • 676 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 11 PM
  • Express check-in/out available
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • No cribs (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–11 AM
  • 6 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Free supervised childcare/activities
  • Grocery/convenience store

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Beach volleyball
  • Kayaking
  • Parasailing
  • Scuba diving
  • Surfing/body boarding
  • Windsurfing
  • Shopping
  • Pool table
  • Fishing
  • Free use of nearby fitness center
  • Golfing nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Television in common areas
  • Fitness center
  • Adjacent to a golf course
  • 3 outdoor pools
  • Free water park
  • Arcade/game room
  • Full-service spa
  • 4 indoor tennis courts
  • Nightclub
  • Sauna
  • Massage/treatment rooms
  • Waterslide
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • 100% renewable energy
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Renova Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including hydrotherapy.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge

Policies

Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

All Inclusive Punta Cana RIU
All Inclusive RIU Punta Cana
Palace RIU Punta Cana
Punta Cana Palace
Punta Cana Palace RIU
Punta Cana RIU
RIU All Inclusive Punta Cana
RIU Palace Punta Cana
RIU Palace Punta Cana All Inclusive
RIU Punta Cana Palace
RIU Palace Punta Cana All Inclusive All-inclusive property
RIU Punta Cana Inclusive incl
RIU Palace Punta Cana All Inclusive
Hotel Riu Palace Punta Cana - All Inclusive Punta Cana

Frequently asked questions

Does Hotel Riu Palace Punta Cana - All Inclusive offer free cancellation for a full refund?
Yes, Hotel Riu Palace Punta Cana - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Riu Palace Punta Cana - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Hotel Riu Palace Punta Cana - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Riu Palace Punta Cana - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Riu Palace Punta Cana - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: 11 PM. Check-out time is noon. Express check-in and check-out are available.
Is there an onsite casino at Hotel Riu Palace Punta Cana - All Inclusive?
No, this property doesn't have a casino, but Casino Avalon Princess (8-min drive) is nearby.
What is there to do at Hotel Riu Palace Punta Cana - All Inclusive and nearby?
Have fun with onsite activities like kayaking, parasailing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Hotel Riu Palace Punta Cana - All Inclusive also has 4 bars, a nightclub, and a waterslide, as well as a sauna, a fitness center, and an arcade.
Are there restaurants at or near Hotel Riu Palace Punta Cana - All Inclusive?
Yes, there are 6 onsite restaurants.
Does Hotel Riu Palace Punta Cana - All Inclusive have any outdoor private spaces?
Yes, every room features a patio.
What's the area around Hotel Riu Palace Punta Cana - All Inclusive like?
Hotel Riu Palace Punta Cana - All Inclusive is a short 8-minute walk from Arena Gorda Beach and 8 minutes' walk from Splash Water Park. The local area is walkable and popular for its beaches.

Hotel Riu Palace Punta Cana - All Inclusive Reviews

Reviews

8.4

Very good

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Randy, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect. Highly recomended
5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

7-night trip
Verified Hotels.com guest review

8/10 Very good

Jose, 2-night trip
Verified Hotels.com guest review

6/10 Good

Was very disappointed with this property. Room was not maintained well! Sink was clogged, toilet did flush properly and air conditioner did not work in room! Difficult to get dinner reservations they claim they were always booked and full!
Thomas, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Lobby and dport bar with a/c is exellent.
ANGEL L VARGAS, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great!
Sandra, 4-night trip
Verified Expedia guest review

6/10 Good

We had to move our room twice due to Air conditioning Unit Leaked Water all over The floor. When going to the dusk it took them 2 hours to get us another room.. The man named angel did not want to give up Another room. Said that we would have to pay $35A night For a another room. I asked to talk to a supervisor that is when angel decided that maybe there was another room. He finally found us Another room When we went there was occupied by people. This happened twice. I asked to speak to his boss and the matter was handled Quickly. When speaking to other Customers there They had told me that they had problems with their toilets And having water leak in their rooms as well. The rooms all smelled mustyMustard.
DARLENE, 5-night family trip
Verified Expedia guest review

6/10 Good

I wouldn't go back but it's not bad
Maria, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

I liked everything
Adriana, 3-night trip
Verified Expedia guest review

10/10 Exceptional

martierra Damonica, 4-night trip
Verified Expedia guest review

8/10 Very good

Rakima, 4-night trip
Verified Expedia guest review

10/10 Exceptional

This was our third stay here and we still love it! The night time shows were excellent!
Cas, 5-night family trip
Verified Expedia guest review

8/10 Very good

Quisiera destacar el magnífico trabajo de los siguientes empleados Yuma , Steven, Rosanna en restaurantes. Ada e Isabel…camareras de habitaciones Esther en Capuchino. Todos atendieron nuestras necesidades para que nuestra estancia fuera excelente. Es bueno destacar que este es nuestro segundo año en Riu Palace Punta Cana.
carlos g, 10-night romance trip
Verified Expedia guest review

10/10 Exceptional

Everything
Carla, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Animación very good and very good food and parties
Rossy Feijoo, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Muy buena atención 5 estrellas
Anamary, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Brian, 7-night trip
Verified Expedia guest review

10/10 Exceptional

all the employee in the HOTEL HAVE MORE THAN 5 START THEY GIVE EXELENT SERVICE AT ALL THE TIME
Maria, 4-night family trip
Verified Expedia guest review

8/10 Very good

I like the view of the property and water pool fountain and activities
ROSALYN, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The staff was so welcoming and helpful. Very attentive. Highly recommended
3-night romance trip
Verified Expedia guest review

2/10 Poor

I was incredibly disappointed in my stay here. The accommodations were covered in mold and when I brought this to the attention of the property, they would not offer a refund. In addition, the towels at both the hotel and the pool were all ripped and dirty. I will not stay here again.
Jennifer R, 6-night trip
Verified Expedia guest review

2/10 Poor

To whom this may concern, On September 3rd my husband and I checked into our room at Riu palace punta cana to enjoy our anniversary. The smell if the room was overwhelmingly horrible. It smelled like mildew. I checked the bed and the sheets were wet and the mattress had mildew on it. The toilet was dirty, paint was peeling, hair was in our shower. We complained to the front desk. They changed our room so even though we were exhausted from travel we drugged our luggage to our new room. We get to our new room the mildew smell was mild, I can tell they sprayed air freshener. Again we are so exhausted from travel we just wanted rest and decided to stay. First night the fan went out we slept very uncomfortable. The next morning we were enjoying some romantic time together and a worker just opens our door. Very embarrassing and rude. We called room service no one answered. Next day I was brushing my teeth and I seen little bugs crawling all over our bathroom. They were on the counter, on the towels privided, on our toothbrushes, and in my make up bag. I brought sweets to my room set it down for one minute and the bugs were all over my food. The last day of our stay roaches were crawling on our walls. I'm very disappointed in the rooms in general. These incidents have left me extremely dissatisfied with the level of service and quality provided. I strongly believe that Riu has the potential to provide exceptional service and I hope this complaint can serve as an opport
Erin, 4-night romance trip
Verified Expedia guest review

2/10 Poor

Arrey Manyi, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Very resort One the best The people works there they are all great
Avelino, 4-night romance trip
Verified Expedia guest review