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Hotel Riu Palace Punta Cana - All Inclusive

4.0 star property
All-inclusive beachfront property with free water park, near Iberostar Golf Course
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Palace Punta Cana - All Inclusive

3 outdoor pools
Nightclub
Minibar, in-room safe, laptop workspace, blackout curtains
Property amenity
Property amenity

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Free breakfast
  • Spa
  • Free parking
  • Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • 4 indoor tennis courts
  • Fitness center
  • Sauna
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Separate sitting area
  • Television

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Junior Suite (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (E)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (C)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms (C)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
2 bedrooms
Hair dryer
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (C)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Rainfall showerhead
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Tropical View | C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Tropical View | C)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Rainfall showerhead
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Superior, L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Superior, L)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (B2C)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Designer toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (B2C)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (B2C)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (B2C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Tropical View, B2C-US)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
Designer toiletries
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms (B2C-CAN)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
2 bedrooms
Hair dryer
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Junior Suite (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-CAN)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Rainfall showerhead
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Tropical View | B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Tropical View | B2C-CAN)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Rainfall showerhead
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (B2C-CAN)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Superior, E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Superior, E)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (L)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms (U)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
2 bedrooms
Hair dryer
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (U)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Tropical View, U)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
Designer toiletries
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (U)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Designer toiletries
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (U)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Designer toiletries
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms (B2C-US)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
2 bedrooms
Hair dryer
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (L)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Hair dryer
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room Superior

Minibar, in-room safe, laptop workspace, blackout curtains

Room Superior

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite

Flat-screen TV

Suite

  • Sleeps 2
  • 1 Queen Bed(s) OR 1 King Bed(s)

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior

  • Sleeps 4
  • 2 Full Bed(s)

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About the area

Map
Playa de Arena Gorda, Punta Cana, La Altagracia, 23000

What's nearby

  • Arena Gorda Beach - 8 min walk - 0.7 km
  • Iberostar Golf Course - 6 min drive - 2.9 km
  • Punta Blanca Golf Course - 6 min drive - 3.7 km
  • Cana Bay Golf Club - 8 min drive - 5.8 km
  • Cortecito Beach - 19 min drive - 8.2 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 28 min drive

Restaurants

  • ‪Restaurante Colonial - ‬10 min walk
  • ‪Lobby Bar Fantasia - ‬7 min drive
  • ‪restaurante la isabela - ‬14 min walk
  • ‪Garden Grill - ‬7 min drive
  • ‪El Olivo Restaurant - ‬9 min drive

About this property

Hotel Riu Palace Punta Cana - All Inclusive

At Hotel Riu Palace Punta Cana - All Inclusive, you can hit the beach to play volleyball or relax in a sun lounger, plus you'll be within a 10-minute drive of Iberostar Golf Course. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and hydrotherapy. Dining choices include 6 restaurants and the 4 bars/lounges are great places to grab a cold drink. Other highlights at this all-inclusive property include a nightclub, a free kid's club, and a poolside bar. Fellow travelers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, German, Spanish

At a glance

Hotel size

  • 676 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 11 PM
  • Express check-in/out available
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • No cribs (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–11 AM
  • 6 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Free supervised childcare/activities
  • Grocery/convenience store

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Beach volleyball
  • Kayaking
  • Parasailing
  • Scuba diving
  • Surfing/body boarding
  • Windsurfing
  • Shopping
  • Pool table
  • Fishing
  • Free use of nearby fitness center
  • Golfing nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Television in common areas
  • Fitness center
  • Adjacent to a golf course
  • 3 outdoor pools
  • Free water park
  • Arcade/game room
  • Full-service spa
  • 4 indoor tennis courts
  • Nightclub
  • Sauna
  • Massage/treatment rooms
  • Waterslide
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • 100% renewable energy
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Renova Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including hydrotherapy.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge

Policies

Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

All Inclusive Punta Cana RIU
All Inclusive RIU Punta Cana
Palace RIU Punta Cana
Punta Cana Palace
Punta Cana Palace RIU
Punta Cana RIU
RIU All Inclusive Punta Cana
RIU Palace Punta Cana
RIU Palace Punta Cana All Inclusive
RIU Punta Cana Palace
RIU Palace Punta Cana All Inclusive All-inclusive property
RIU Punta Cana Inclusive incl
RIU Palace Punta Cana All Inclusive
Hotel Riu Palace Punta Cana - All Inclusive Punta Cana

Frequently asked questions

Does Hotel Riu Palace Punta Cana - All Inclusive offer free cancellation for a full refund?
Yes, Hotel Riu Palace Punta Cana - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Riu Palace Punta Cana - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Hotel Riu Palace Punta Cana - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Riu Palace Punta Cana - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Riu Palace Punta Cana - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: 11 PM. Check-out time is noon. Express check-in and check-out are available.
Is there an onsite casino at Hotel Riu Palace Punta Cana - All Inclusive?
No, this property doesn't have a casino, but Casino Avalon Princess (8-min drive) is nearby.
What is there to do at Hotel Riu Palace Punta Cana - All Inclusive and nearby?
Have fun with onsite activities like kayaking, parasailing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Hotel Riu Palace Punta Cana - All Inclusive also has 4 bars, a nightclub, and a waterslide, as well as a sauna, a fitness center, and an arcade.
Are there restaurants at or near Hotel Riu Palace Punta Cana - All Inclusive?
Yes, there are 6 onsite restaurants.
Does Hotel Riu Palace Punta Cana - All Inclusive have any outdoor private spaces?
Yes, every room features a patio.
What's the area around Hotel Riu Palace Punta Cana - All Inclusive like?
Hotel Riu Palace Punta Cana - All Inclusive is a short 8-minute walk from Arena Gorda Beach and 8 minutes' walk from Splash Water Park. The local area is walkable and popular for its beaches.

Hotel Riu Palace Punta Cana - All Inclusive Reviews

Reviews

8.4

Very good

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Perfect. Highly recomended
5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

7-night trip
Verified Hotels.com guest review

8/10 Very good

Jose, 2-night trip
Verified Hotels.com guest review

6/10 Good

Was very disappointed with this property. Room was not maintained well! Sink was clogged, toilet did flush properly and air conditioner did not work in room! Difficult to get dinner reservations they claim they were always booked and full!
Thomas, 4-night trip
Verified Hotels.com guest review

8/10 Very good

The staff was good. The only complaint is the bathroom cieling was plastered and very sloppy. You can tell they had a bad leak.
Johnny, 4-night romance trip
Verified Expedia guest review

8/10 Very good

The service all around is fast and efficient. The facilities are clean. And vicinity around fountains and gardens are well kept. I only rated it 4 because of the entertainment they should have more variety i entertainment and facilitate pop songs in english
melanie, 6-night romance trip
Verified Expedia guest review

8/10 Very good

Jessica, 7-night trip
Verified Expedia guest review

10/10 Exceptional

**5-Star Review:** We had an absolutely amazing time at Riu Palace Punta Cana! The resort was everything we could have hoped for and more. The pools were pristine and perfect for lounging, the beach was stunning with crystal-clear water, and the drinks were always flowing—delicious and refreshing! The entertainment and activities kept us busy and made our stay so much fun. As for the food, while it wasn't the best we've ever had, it was still very good considering the large number of guests they cater to. The variety was impressive, and we always found something we enjoyed. Overall, the food was quite acceptable given the scale of service. We couldn't have asked for a better experience. Everything was spot-on, and we can't wait to return!
Antonious, 4-night family trip
Verified Expedia guest review

2/10 Poor

It’s upsetting to write this review since we used to love this place. Pros: The stuff is amazing and always willing to help. $30-$40 tip a day doesn’t make you poor, but it does mean a lot for these hardworking people. Cons: The hotel needs major maintenance. There were lots of little but annoying issues but also a big one - The ceiling fan didn’t work - 3 of the 4 power outlets didn’t work - The coffee machine didn’t work - Shower handle didn’t work - The entire hotel didn’t have running water on the last day of our stay The big issue is MOLD unfortunately. When we walked into the room first time I ignored the smell, thinking probably the room was empty for a few days and running the ceiling fan and the AC would solve the smell issue (I shouldn’t have ignored it). After a couple of days my kids got sick. We confirmed the mold issue with other guests (asked around the people by the poolside). On the last day I noticed mold growing on my backpack and luggage that we left on the floor during our entire stay. We arrived our home after an 8-day stay well after 10:30 PM and carried all our belongings to our backyard. We have been doing laundry for the last 18 hours. Sprayed vinegar on our backpacks, shoes, slippers, luggage and resting them in the sun hoping the mold dies off. I have an annoying chest pain and the wife will be scheduling a pediatrician visit for the kids. As much as we like the stuff, we won’t be returning to Riu Palace Punta Cana.
zafer, 7-night family trip
Verified Orbitz guest review

10/10 Exceptional

As usual RIU always the good stuff.
Juan Carlos Mejia, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

overall experience is great, safe place to stay and very clean, main issues with the AC system, managers was informed in person , management is aware of the situation yet they continue booking the room. 3140. I believe if they have issues they should not book those rooms. th facility needs more attention to details. falling hardware in bathrooms. The nomenclature they use for some food is not correct, tiramisu at the italian restaurant is far from being a tiramisu, it can be offered as choco -coffee cake but never a tiramisu, this can be misleading to clients . typical cuisine is awesome, , I insist management must talk to maintenance personnel and set up a task force before its time to put even more cash
hector, 5-night trip
Verified Expedia guest review

4/10 Fair

Miosotis Cruz De, 5-night trip
Verified Expedia guest review

10/10 Exceptional

I recently stayed at the Riu Punta Cana All Resort and had a fantastic experience. The staff was friendly, the food was delicious, and the amenities were top-notch. The all-inclusive package was a great value, and I can't wait to return for another vacation. Highly recommend!
Towa, 3-night trip
Verified Expedia guest review

4/10 Fair

So, my review is as this, the hotel is beautiful, and it is a big hotel, i think at the time of them building it, they wasted a lot of space, causing a lot of unnecessary walking through out the hotel. It is a very long walk to the pool, and the beach, when you get over there you don't wanna move and walk back, because it's way too long. Besides that, the room that me and my wife stayed in we discover that the hotel was infested with roaches, it got very bad to where we saw on the bed at 4am and all over the room, where we had to go down to the hobby and ask for another room. When we got the 2nd room they still had to spray, for bugs. I think the biggest problem there is that the guess are bringing food up to the room and leaving it there. The hotel also needed more entertainment there after 11am the dj is gone and the only place to have some entertainment close at 12am. Food was great but you have allergies please ask what you're eating if you're not sure. Also, there elevator system is messed up, due to the fact that when you're taking it to the floor you want you are actually on the other side of the hotel, that was not cool. Hotel is also way to far from everything outside.
Sean, 5-night trip
Verified Expedia guest review

8/10 Very good

Nice and clean. Staff need to learn a little English for better communication. Otherwise, very friendly and helpful.
Mercy, 4-night family trip
Verified Expedia guest review

6/10 Good

The staff were friendly, but lack English language. The rooms were very old the ceiling in the bathrooms looked like they had many water damages. The linens smelled like molded and smelled.
Sharolyn, 4-night trip
Verified Expedia guest review

8/10 Very good

Room needs updating and a little more cleanest. Bathroom door hits the toilet when you open the door. Not a good place to put a toilet. Ceiling had water marks. Hotel needs more entertainment and more activities for guests.
Oswaldo Alex, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

N/A
Bojana, 8-night family trip
Verified Expedia guest review

8/10 Very good

Staff were great. Food was very good, well seasoned.
Antecia, 4-night family trip
Verified Expedia guest review

2/10 Poor

Barbara S, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Juan Sebastian, 4-night trip
Verified Expedia guest review

2/10 Poor

Dear customer service I arrived to the resort on Friday 16 at the time of check in I received suite #2113 which i soon I entered I noticed that the air conditioning wasn’t functioning correctly also toilet doesn’t flush, I called counter to report it , they told me that they will send technician over to solve the problem, never came, I called again and they told that the technician was working on it, Saturday morning called again and they offered me to switch the room, went to room 0059 to see it before moving luggage, toilet had issues flushing even worth that the one on 2113, returned to counter and they promised me to fix the problem on my room 2113,this was at 1pm on Saturday ,11:00 pm still not fixed, comeback to counter and they give me a smaller room which the a/c was working good, 11:32pm after I moved my personal items to the new room #2176 I started seeing roaches coming out from the fridge and under the bed, this frustration got me on trouble with my wife which was our anivesary , this was a terrible experience with the rooms , why I paid for a suite and end in a smaller room? Attached there is a picture of one roach that I killed
Angel, 4-night trip
Verified Expedia guest review

10/10 Exceptional

vanessa, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great
Luis, 3-night family trip
Verified Expedia guest review

8/10 Very good

Goof
Jose, 7-night family trip
Verified Expedia guest review