4/10 Fair
10 January 2025
Not 4 Stars, Disappointing
This is a 3 star hotel pretending to be 4 stars. Room cleanliness was below average. Dusty corners, filthy area rug in entry room, moldy spots around AC. Bathroom smelled like sewage when door was closed (no ventilation in bathroom). Bathtub is outdoors and we tried to use it in our last night…drain plug no working and wouldn’t fill. Unsafe door lock, you’d shut the door and then realize it wasn’t actually latched. I told front desk to fix it multiple times and they smiled and nodded and then didn’t. For the first 24 hours we had no hot water. I had to ask front desk three times to fix it. They never checked in with me, apologized or really seemed to care. Last night of our stay was New Years Eve. Got a call from front desk saying they were leaving at 10pm and no staff would be available all night long. Have you ever heard of a 4 star hotel that does that? Absurd. Then they had a DJ party with the speakers set up literally 6 feet from our patio. Went on til 7am. Would have been nice to know that we were going to have a full blast dance party before booked. Not cool. Don’t get me started on the restaurant. “Special Pancakes” consists of one 5 inch pancake for $15. The waiter said “because it’s special”. Some of the most expensive hotel food I’ve ever seen, rivals NYC hotels, just crazy. The good? Sheets and towels were clean, the grounds/pool are pretty, and the beach is awesome. But I can assure you I will not return here.
Verified traveller
3-night family trip
Verified Hotels.com guest review
