Does Altitude by Krystal Grand Los Cabos – All Inclusive offer free cancellation for a full refund?

Yes, Altitude by Krystal Grand Los Cabos – All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Altitude by Krystal Grand Los Cabos – All Inclusive?

Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Altitude by Krystal Grand Los Cabos – All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Altitude by Krystal Grand Los Cabos – All Inclusive?

Sorry, there's no onsite parking at Altitude by Krystal Grand Los Cabos – All Inclusive.

What are the check-in and check-out times at Altitude by Krystal Grand Los Cabos – All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Altitude by Krystal Grand Los Cabos – All Inclusive and nearby?

Altitude by Krystal Grand Los Cabos – All Inclusive has 3 outdoor pools and a health club, as well as spa services and a garden.

What's the area around Altitude by Krystal Grand Los Cabos – All Inclusive like?

Altitude by Krystal Grand Los Cabos – All Inclusive is a short 2-minute walk from Costa Azul Beach and 15 minutes' walk from Palmilla Beach.

Altitude by Krystal Grand Los Cabos – All Inclusive (San José del Cabo, ), San José del Cabo hotel discounts

10/10 Exceptional

17 August 2025

Great place great service, a little older but for the price it was amazing!!

jaron, 5-night trip

10/10 Exceptional

8 March 2025

I would stay again!

Victoria, 2-night trip

10/10 Exceptional

29 June 2025

Very nicely kept Staff very good

Miny Emmanuel, 7-night trip

8/10 Very good

5 April 2025

Is a good place to stay with family Food is 7 of 10 Staff is good , I will s

LUIS, 3-night trip

6/10 Good

27 July 2025

Front desk servicers need to do faster. Need more food and change food menu every day. Like the big Pools and some young waiters at the pool are very friendly

Ngoc Phung Thi, 5-night trip

8/10 Very good

8 February 2025

We did not actually stay at Bel Air Sun Club but were upgraded to the Palmilla at Krystal Grand. The concierge staff from Expedia were extremely helpful and were always there to help out. Great value for what we paid, the food and service were great.

Gene Alexander, 6-night trip

10/10 Exceptional

26 December 2024

Great spot

Great place. Exceeded expectations. Gabriel was a great ambassador and he set us up well. Will be back.

David, 5-night trip

10/10 Exceptional

16 January 2025

Gabriel at the Expedia concierge was excellent. Checked in with us regularly and made certain we were having the best stay possible. Service in the altitude member areas was better than other areas but still was good. Very clean resort, great food and welcoming environment for kids!

Tejpaul, 6-night trip

10/10 Exceptional

13 April 2025

We loved all the staff. Very friendly and helpful. Always helped with our luggage and answered any questions. Our room was just ok. Didnt have hot water, and shower pipes were leaking from the ceiling. But it was clean and had a nice view of the ocean. We absolutely loved the pools and restaurants as part of the Krystal grand resort! Overall we absolutely loved our vacation here.

Jane, 6-night trip

10/10 Exceptional

11 December 2024

The concierge Gabriel was fantastic. He was very accommodating to all of our needs. He was knowledgeable and friendly and works hard to ensure he understands the guests. I would recommend him as leader to facilitate workshops for the other staff.

Jason, 4-night trip

10/10 Exceptional

27 January 2025

This was our first time staying at an all-inclusive resort. The resort was very clean and well maintained. The service by everyone on property was truly outstanding and above and beyond. The restaurant selections were plentiful and the food ranged from okay to very good. My only criticism is that we stayed on the road side of the property. This part of the property was extremely noisy at all hours of the day and night. Having said that, I would definitely stay there again and would recommend. Oh, and the whale watching from poolside was amazing!

Tara, 7-night trip

8/10 Very good

20 January 2025

I liked the convience of the location. The property is in light deferred maintenance. The food left something to be desired. I have never been anywhere at anall inclusive where the food was not good. Unfortunately it was not true here. The food was not good.

Dawn, 6-night trip

6/10 Good

1 January 2025

The facilities are getting old, coming to the lobby area in the morning is like to be in an expensive flea market, everyone is trying to sell a tour, a sheared time condo, rent a car, a taxi, that makes a non restful hotel.

Alan Eduardo, 4-night trip

8/10 Very good

1 March 2025

This resort was one of the more affordable resorts. The location is right on the beach so it was easy to take a long beautiful walk. There’s no swimming (due to crazy waves). The only down side is that the resort has the beach on one side, and the highway close to the other side. The rooms weren’t sound proof, so you’d hear the constant waves crashing and loud traffic. There’s no special nights (white party/silent disco/foam pool party) but you get what you pay for! We sat by the infinity pool all the time and it was great. Lots of lounge chairs in the shade and in the sun. The buffet food was okay, the restaurant food was great!

Shannon Marie, 5-night trip

10/10 Exceptional

19 February 2025

I will start my review by saying that Gabriel our Expedia rep was amazing. Our vacation started off terribly because WestJet had delayed our flight and we weren’t able to get there until a day later than expected. Upon arrival we were greeted by extremely friendly staff and told we had been upgraded. We were brought to the Krystal Grand lobby where Gabriel then took over he made our experience great even after 2 long days of travel. I cannot say enough good things about this resort it was beautiful. My family and another stayed at Krystal Grand in Nuevo Vallarta last year and this property was way nicer. All of the staff were amazing and friendly, the restaurants exceeded expectations and were better than most all inclusive restaurants that I have been too. Overall this was resort was a 10/10 I will definitely be back!!!

Linsey Anne, 7-night trip

6/10 Good

13 July 2025

We have booked with BelAir and ended up at Krystal Grand..don't know why but I guess its okay. Either way we won't go back. Our rooms were Very,very noisy.not only because the highway was very close but because of all the noise people-staff from hotel were making while doing their chores. Food was ok. I got sick from my stomach. Lots of flies around the food area. Only once we were able to eat at the Italian restaurant and it was a joke. Missing a lot of plates from menu. Almost all of the staff was nice. The one who got our trust was this youg guy from the pool named Urias, Daniel and Cecilia from the Buffet O were really really kind too. Urias was very friendly and he even recognized us from the distance and always wave at us. I didn't like the area because there was construction on the highway. And everything was very far away. So we wont go back soon. We have stayed at better hotels.

Jose, 5-night trip

8/10 Very good

4 February 2024

This was an all inclusive resort ! So our one night booking was very challenging 😰 ! Name of property was completely different than our reservation name. GPS took us to a different place altogether!

Leah, 1-night trip

8/10 Very good

3 May 2025

We stayed at the Bel Air/Krystal Grand in San José del Cabo for three nights in late April/early May. It’s a family-friendly, budget-conscious resort with nice pools and kid areas, and thankfully not a party scene—quiet and relaxed. Beach access was great, and most of the staff were friendly and welcoming. The buffet was decent, rotating between Mexican and Italian themes, though options for picky eaters (like our 9-year-old) were limited. Room service nuggets were $15 with tip. Outside of the buffet, dining was underwhelming—the grill restaurant served a thin “New York steak” with five fries, two wings, and tiny ribeye skewers. We laughed and went back to the buffet. We initially checked into the Bel Air side, but both pullout sofas were broken and one bathroom latch didn’t work. Front desk staff there (notably Tania) was unhelpful and dismissive. We were eventually moved to the Krystal Grand side, which was more spacious but oddly laid out—we had to move furniture to use beds and dodge a low-hanging chandelier. Overall, we had a decent stay and enjoyed the beach and pool. The resort isn’t luxurious, but it’s fine if you’re after a mellow family trip. That said, hospitality on the Bel Air side could use improvement, and next time I’d check more reviews beyond just Expedia.

Travis, 3-night trip

6/10 Good

17 August 2025

The restaurant the Grill is very underwhelming for the time you'll wait to get a table and to order. Don't expect your steak to be tender. I got half a fork worth of carrot puree with my steak main course. I feel bad for anyone who spent the extra 2600 pesos on the tomahawk steak. Or the 2800 for steak and lobster.

Edward James, 6-night trip

10/10 Exceptional

17 August 2025

Had a great stay here at the BelAir. We actually got upgraded to the Krystal Grand along with some friends we went there with. The food and drinks were excellent. Overall had a great vacations and would recommend this resort.

Curtis, 7-night trip

10/10 Exceptional

17 August 2025

Good food (options and quality), good service and activities, room was spacious. Liked the pool options and was kid friendly with a small kid slide pool and kids club. Great stay overall!

Matthew, 7-night trip

10/10 Exceptional

4 August 2025

Excelente lugar

Victor Misael Carreño, 5-night trip

6/10 Good

31 July 2025

Not much of foods options. Everything is kind a average. I guess what you paid is what you get 😂

Nikki, 5-night trip

10/10 Exceptional

28 July 2025

Great place for family, room location was quiet , the only suggestion would be let the guest staying st BelAir that the Krystal Grand is where you make your check-in since they are together which made just a little confuse for us to find the lobby for check-in.

Felipe, 1-night trip

2/10 Poor

27 July 2025

Lack of communications, limited english, not oriented front desk. For those Expedia travelers double check the hotel advertisement before booking. As we booked Belair Sunclub hotel but they put us in Krystal Grand..

thai, 8-night trip

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