Bilbao (YJI-Bilbao-Abando Train Station) - 23 min walk
Bilbao Ollargan Station - 23 min walk
Atxuri Tram Station - 9 min walk
Basarrate Station - 9 min walk
Ribera Tram Stop - 12 min walk
Restaurants
Al Asunto - 6 min walk
The Lion's Tavern - 10 min walk
Gambrinus - 9 min walk
El Arandia de Julen - 8 min walk
Bar restaurante Santutxu 15 - 10 min walk
About this property
Hotel Gran Bilbao
Hotel Gran Bilbao puts you within a 10-minute drive of Guggenheim Museum Bilbao and San Mames Stadium. Guests can grab a bite to eat at the restaurant and visit the fitness center for a workout. Other features include bike cleaning and an electric bike charging station. The helpful staff and spacious guestrooms get great marks from fellow travelers. The property is just a short walk to public transportation: Atxuri Tram Station is 9 minutes and Basarrate Station is 9 minutes.
Languages
English, French, Spanish
At a glance
Hotel size
202 rooms
Arranged over 8 floors
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Pets
Pets allowed (2 total)*
Service animals welcome
Restrictions apply*
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Covered onsite self parking (EUR 17 per day)
Electric vehicle charging point on site
Height restrictions apply for onsite parking
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 7:30 AM–11:00 AM on weekdays and 8:00 AM–11:30 AM on weekends
Restaurant
Room service (limited hours)
Water dispenser
Traveling with children
Children stay free (see details)
Children's games
Art supplies
What to do
Bicycle tour information
Bicycle rentals nearby
Hiking/biking trails nearby
Skydiving nearby
Working away
Business center
Meeting rooms
Computer station
Conference center (19375 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car rental
Laundry facilities
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Electric bike charging stations
Bike cleaning
Romance packages
Facilities
1 building/tower
Safe-deposit box at front desk
Television in common areas
Fitness center
Bicycle parking
Banquet hall
Accessibility
Elevator
Room amenities
Be entertained
Television
Home comfort
Air conditioning and heating
Sleep well
Down comforter
Blackout drapes/curtains
Free crib/infant bed
Bed sheets provided
Freshen up
Private bathroom
Bathtub or shower
Bidet
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Food and drink
Champagne service
More
In-room safe
Mobile key entry
Special features
Dining
Restaurant Hotel - Onsite restaurant.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 20 for adults and EUR 10 for children
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 20 per pet, per night
Parking
Covered self parking costs EUR 17 per day
Parking height restrictions apply
Policies
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards and cash.
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Property Registration Number H.BI.01233
Also known as
Bilbao Gran Hotel
Gran Hotel Bilbao
Hotel Gran Bilbao Sercotel
Hotel Sercotel Gran Bilbao
Sercotel Bilbao Gran
Sercotel Bilbao Hotel
Sercotel Gran Bilbao
Sercotel Gran Hotel Bilbao
Sercotel Hotel Bilbao
Sercotel Gran Bilbao Hotel Bilbao
Hotel Sercotel Gran
Sercotel Hotel Gran
Hotel Gran Bilbao Hotel
Hotel Gran Bilbao Bilbao
Hotel Gran Bilbao Hotel Bilbao
Frequently asked questions
Does Hotel Gran Bilbao offer free cancellation for a full refund?
Yes, Hotel Gran Bilbao does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Gran Bilbao?
Yes, pets are welcome, with a limit of 2 total. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hotel Gran Bilbao?
Yes. Self parking costs EUR 17 per day. Electric vehicle charging is available.
What are the check-in and check-out times at Hotel Gran Bilbao?
Check-in start time: 2 PM; Check-in end time: 2:00 AM. Check-out time is noon.
Is there an onsite casino at Hotel Gran Bilbao?
No, this hotel doesn't have a casino, but Gran Casino Bilbao (5-min drive) is nearby.
What is there to do at Hotel Gran Bilbao and nearby?
Have fun with nearby activities like cycling, hiking, and mountain climbing. Hotel Gran Bilbao also has a fitness center.
Are there restaurants at or near Hotel Gran Bilbao?
Yes, there's an onsite restaurant, Restaurant Hotel.
What's the area around Hotel Gran Bilbao like?
Hotel Gran Bilbao is located by the river in Santutxu, a short 9-minute walk from Atxuri Tram Station and 8 minutes' walk from Bay of Biscay. Travelers recommend the hotel for its walkable location.
Hotel Gran Bilbao Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Very good
29 September 2024
Eduardo
Eduardo, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 September 2024
Gran hotel bilbou
Gorgeous hotel,lovely friendly staff and breakfast was fantastic.
Really comfortable beds 😊
Susan
Susan, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 September 2024
Robert
Robert, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 September 2024
Lovely hotel, excellent breakfast, friendly staff, big room with blackout curtains and a great shower. In the bathroom is shower gel, moisturiser, shampoo, and conditioner.
The bus to town is right outside and lots of parking space if you have a car.
Just a 12 minute walk to the lovely old town.
From the centre you can get a bus to the Gaztelugatxe walk (Game of Thrones) which takes and hour.
There is free tea and coffee in the bedrooms and a water fountain in the hallway with room temperature, iced, or sparkling water.
There’s also free wi-fi and a free gym (on the first floor).
The staff are friendly and multi-lingual.
Louise
Louise, 3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
24 August 2024
Convenient lication, helpful staff, good parking
Jose
Jose, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
26 June 2024
Good choice
Confortable Hotel, clean, and nice people attending
Ivan
Ivan, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 June 2024
Johanna Clare
Johanna Clare, 4-night trip
Verified Hotels.com guest review
2/10 Poor
9 June 2024
Matias
Matias, 1-night trip
Verified Expedia guest review
8/10 Very good
3 June 2024
PETER
PETER, 1-night trip
Verified Expedia guest review
8/10 Very good
26 May 2024
Good hotel
Very big room which was comfortable and quiet, the bathroom was big as well but the shower was too small for an adult.
Breakfast was very good but the dinner menu was very dissappointing with poor menu and quality.
Jim
Jim, 3-night trip
Verified Hotels.com guest review
2/10 Poor
20 May 2024
Bad systems of check-in, check-out, misscharges.
Verified traveller
6-night business trip
Verified Hotels.com guest review
10/10 Exceptional
18 May 2024
Caroline
Caroline, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
18 May 2024
Nice clean comfortable
john
john, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 May 2024
Great stay!
We had an excellent stay at HGB.The staff was exceptionally friendly and helpful. The breakfast buffet was excellent and definitely worth the price. The room was very clean and comfortable. The location is not ideal, but not bad, either, and for the price it's worth walking a bit more to get to to where all the Bilbao action is.
Larry
Larry, 2-night trip
Verified Hotels.com guest review
8/10 Very good
14 May 2024
Hotel & Staff very nice but area around Hotel and Veiw from window not so good .
Russell
Russell, 2-night family trip
Verified Expedia guest review
6/10 Good
10 May 2024
Charles
Charles, 2-night romance trip
Verified Expedia guest review
8/10 Very good
9 May 2024
Alejandro
Alejandro, 1-night trip
Verified Expedia guest review
4/10 Fair
4 May 2024
Poor service, unpleasant strong fragrance in reception and hallways which gave us a headache. Didn’t feel like a four star hotel, 3 at best. Rooms and particularly bathroom watching not cleaned well.
We were taken aback when we were provided with a disabled room upon early check-in without being informed beforehand. We absolutely understand and respect the necessity of accessible rooms for guests in need, and we would have been more than willing to wait for a standard room if necessary. However, it was disappointing that the staff did not communicate this to us beforehand.
BO KAY
BO KAY, 3-night romance trip
Verified Expedia guest review
8/10 Very good
28 April 2024
Nice hotel with a good bar in the lobby and a decent restaurant. The room was spacious and clean but lacked in interior decorating - a couple of pictures on the walls was about all. The biggest downside was that the room was hot at night as, like others we encountered on this trip, they had the heat on with no option for air conditioning. The explanation that the AC is programmed to start in mid May is weak as there have been consistent heat waves in February and April. If you are driving to the hotel and need to drop off your rental car at the airport my recommendation is to drop off your bags with the concierge, leaving the car on the small concrete apron near the front door for a few minutes, then check in when you return from the airport.
Colin
Colin, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
25 April 2024
Good stay
Nice hotel , good location and friendly staff, I would recommend this hotel.
Bilal
Bilal, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
24 April 2024
Santiago Agustin
Santiago Agustin, 13-night business trip
Verified Expedia guest review
10/10 Exceptional
24 April 2024
Hotel is modern and spotlessly clean. Room was large and bed very comfortable. Restaurant offers fantastic breakfast buffet, best I've ever seen. Overall, the best hotel experience I've ever had.
FREDRIC
FREDRIC, 6-night romance trip
Verified Expedia guest review
10/10 Exceptional
22 April 2024
Thomas
Thomas, 1-night trip
Verified Hotels.com guest review
2/10 Poor
19 April 2024
Woke up after the first night covered in hair, someone else's hair. How utterly disgusting that they didn't clean the bedding.
Solo traveller so of course they stuck me right by the lift, must be a hotel rule, they all do it.
Was give two single beds (for one person?!?!?!) Instead of a double. Insulting.
The whole hotel feels hollow and unwelcoming. Really disappointed and no where near worth the money I paid
Desk staff were kind and helpful, the hotels only saving grace.
Robert
Robert, 2-night trip
Verified Expedia guest review
10/10 Exceptional
8 April 2024
me encanto por su comodidad, su limpieza, su servicio de restaurant y su bar.
su atencion en fontdesk fue un poco apurada, se ve que estaban muy saturados, pero siempre me resolvieron lo que pedi.estoy muy agradecido y si volveria a este hotel.