Lille (XFA-Lille Flandres Train Station) - 24 min walk
Porte de Valenciennes Station - 5 min walk
Lille Grand Palais Station - 11 min walk
Porte de Douai Station - 14 min walk
Restaurants
La Mousse Touch' - 10 min walk
Mother - 7 min walk
Le Bistrot de St So - 13 min walk
La Pate A Sel - 9 min walk
Magazine Club - 4 min walk
About this property
Best Western Urban Hotel
Located near a train station, Best Western Urban Hotel is a great choice for a stay in Lille. For a bite to eat, guests can check out Urban Hotel, which serves breakfast. This eco-certified hotel also features a bar/lounge, a terrace, and a garden. Fellow travelers love the helpful staff. Public transportation is just a short walk: Porte de Valenciennes Station is 5 minutes and Lille Grand Palais Station is 11 minutes.
Languages
English, French, German, Polish, Russian
At a glance
Hotel size
40 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 1:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
Pets allowed (1 total, up to 44 lbs per pet)*
Service animals welcome
Restrictions apply*
Internet
Free WiFi in public areas
Parking
Onsite parking available only on request
Free onsite self parking
Wheelchair-accessible parking on site
Onsite parking limited
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–10 AM on weekdays and 7 AM–11:00 AM on weekends
Restaurant
Bar/lounge
Coffee/tea in a common area
Traveling with children
Children stay free (see details)
What to do
Golfing nearby
Services
24-hour front desk
Concierge services
Free newspapers in lobby
Luggage storage
Multilingual staff
Facilities
1 building/tower
Safe-deposit box at front desk
Garden
Terrace
Banquet hall
Baroque architecture
Accessibility
Wheelchair accessible
Braille/raised signage
Elevator
Wheelchair-accessible parking
Stair-free path to entrance
Room amenities
Be entertained
80-cm flat-screen TV
Premium satellite channels
Home comfort
Air conditioning (climate-controlled) and heating
Espresso maker
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Travel crib
Bed sheets provided
Freshen up
Private bathroom
Shower only
Hair dryer
Towels
Stay connected
Phone
Food and drink
Free bottled water
More
Daily housekeeping
Special features
Dining
Urban Hotel - This café serves breakfast only.
ROCOCO BAR & RESTO - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 1.76 per person, per night. This tax does not apply to children under 18 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 14 for adults and EUR 8 for children
Late check-out can be arranged for an extra charge of EUR 25 (subject to availability)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 10 per pet, per night
Parking
Guests must contact this property in advance to reserve onsite parking
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Also known as
Best Western Grand Palais
Best Western Grand Palais Lille
Best Western Hôtel Grand Palais
Best Western Hôtel Grand Palais Lille
Hôtel Grand Palais Lille
Hôtel Grand Palais
Grand Palais Lille
Urban Hotel Lille
Urban Lille
Best Western Urban Hotel Spa
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel Lille
Frequently asked questions
Are pets allowed at Best Western Urban Hotel ?
Yes, pets are welcome, with a limit of 1 total and maximum weight of 44 lbs per pet. There's a charge of EUR 10 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Best Western Urban Hotel ?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Best Western Urban Hotel ?
Check-in start time: 3:00 PM; Check-in end time: 1:30 AM. Check-out time is noon. Late check-out is available for a charge of EUR 25 (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Best Western Urban Hotel ?
No, this hotel doesn't have a casino, but Casino Barriere Lille (4-min drive) is nearby.
What is there to do at Best Western Urban Hotel and nearby?
Best Western Urban Hotel has a garden.
Are there restaurants at or near Best Western Urban Hotel ?
Yes, Urban Hotel offers French cuisine.
What's the area around Best Western Urban Hotel like?
Best Western Urban Hotel is in Vauban - Wazemmes, a short 5-minute walk from Porte de Valenciennes Station and 7 minutes' walk from Jean-Baptiste Lebas Square.
Best Western Urban Hotel Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.6/10
Staff & service
7.8/10
Amenities
8.0/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
4/10 Fair
17 October 2024
Terrible experience
Terrible room, find another Hotel.
Jesper
Jesper, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
17 September 2024
Yar
Yar, 3-night trip
Verified Expedia guest review
10/10 Exceptional
3 September 2024
Gilles
Gilles, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 August 2024
Beautiful hotel. Large room for 3 people, two bedrooms in one. Walking distance to some lovely restaurants. Lots of choice for breakfast.
Clare
Clare, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
1 August 2024
Nice, quiet, clean, friendly
James
James, 1-night trip
Verified Expedia guest review
10/10 Exceptional
25 July 2024
Great hotel with car park - walkable to the city centre. Friendly staff. Great bar and outside terrace. Breakfast experience could maybe be improved and toilet space in bathroom is tight!
Stuart
Stuart, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
18 July 2024
Martin
Martin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 July 2024
Gabriele
Gabriele, 1-night trip
Verified Expedia guest review
6/10 Good
27 June 2024
Booked 3 rooms for a one night stay. Rooms were nicely styled but one of the rooms had a terrible smell in the bathroom. We reported this to reception straight away but there were no other rooms available. We were offered one free drink as compensation. The smell did not affect the bedroom as long as the door was closed but my son had to shower and use the toilet in our room as the smell in his bathroom was so bad.
The other disappointment was that breakfast was served in a basement room and not in the beautiful dining room. Breakfast was poor for the money. If visiting again I would eat at a local cafe rather than the hotel.
Debbie
Debbie, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
29 May 2024
Hotel in good location for Palais des Beaux Art and our chosen restaurant - both a short walk away.
Useful to have secure parking.
Room was excellent, with a bath (although water could have been a little hotter).
Beautiful decoration on the restaurant and in the hallway/stairs.
Stuart
Stuart, 1-night trip
Verified Hotels.com guest review
4/10 Fair
20 May 2024
OK
Room was rather small. Toilet smelt quite badly of sewerage so had to keep door shut and hold nose during shower. Room was very hot. Location to Lillie very good and free parking made life easier: would score between a 2-3
Daniel
Daniel, 1-night trip
Verified Hotels.com guest review
8/10 Very good
3 January 2024
Good location to walk into the Old Town area. Excellent to have free and secure parking on site.
Darren
Darren, 2-night romance trip
Verified Expedia guest review
4/10 Fair
26 September 2023
More cons than pros
As other reviews mentioned there seems to be a drain issue at this hotel, quite a strong sewage smell upon entering what was the tiniest room I’ve ever stayed in, nowhere to even open your suitcase or walk around the bed. I believe it’s normally quite reasonably priced but had been increased by over 300% per night due to the rugby World Cup. Very friendly staff though and great secure parking, not the best area but only 10 euro for a taxi into Lille centre
Verified traveller
3-night trip
Verified Hotels.com guest review
6/10 Good
24 September 2023
Friendly staff but rooms are run down
Lyndsey
Lyndsey, 2-night trip
Verified Expedia guest review
10/10 Exceptional
11 September 2023
Excellent Staff location great and free parking
Mark
Mark, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
9 December 2022
This is a friendly small hotel in a quiet area in Lille. We drove from the UK so the onsite parking was a real bonus and the hotel is easy to get to - just a few minutes from the motorway. Check in was easy and staff friendly and polite. Our room was small but the bed was comfortable and the room had all the amenities you need.
Lisa
Lisa, 1-night romance trip
Verified Expedia guest review
2/10 Poor
9 October 2022
Ian
Ian, 1-night trip
Verified Hotels.com guest review
8/10 Very good
23 August 2022
Verified traveller
1-night trip
Verified Hotels.com guest review
6/10 Good
7 August 2022
As with previous reviews there was a slight smell of drains. If I kept the bathroom door shut it seemed to reduce.
Hotel about 15 mins walk and contrary to others I don’t think it was an unsafe neighbourhood.
james
james, 2-night trip
Verified Hotels.com guest review
8/10 Very good
25 July 2022
We had a lovely time staying at the hotel in Lille. We were only there for one night, so it was great for us. If we had stayed any longer, we would have found the area somewhat disappointing as there is very little in the neighbourhood. But the hotel bar and restaurant were really good and the hotel decor was fascinating. Good stop over, but not best location if you are staying any length of time.
Andrew
Andrew, 1-night family trip
Verified Expedia guest review
8/10 Very good
8 July 2022
Good food and service
We received 2 beds and we had kinda two rooms, but one room had the toilet and the other room had the sink and shower. The food and service were wonderful. The elevator worked when we arrived but after the first night it stopped working. Thank goodness we were onl the first floor. I would recommend this hotel to anyone.
Starr
Starr, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
1 June 2022
Friendly and helpful
Just an overnight visit to Lille.We chose the least cost room - 3rd floor and small but well equipped with bottled water, tea and a Cafe Richard machine and a good shower room.
The 2nd floor was being refurbished without any disturbance to us. It is in an attractive residential street in a post-industrial area - not surrounded by cafes, but has an interesting restaurant which seems very popular with locals. The free onsite parking was very welcome when we arrived, and the Lille Metro system is about 200m away.
Kenneth
Kenneth, 1-night trip
Verified Hotels.com guest review
4/10 Fair
9 May 2022
Itzhak
Itzhak, 1-night trip
Verified Hotels.com guest review
4/10 Fair
18 March 2022
Flaky staff
The staff seemed totally disorganised and I was overcharged for 6 breakfasts there was only one of me there 2 nights! Beautiful building and lovely food but just had a feeling you were being ripped off by an Inexperienced team
J
J, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
20 November 2021
Very friendly and helpful staff. Very good restaurant in the hotel. I ate dinner at the hotel three nights, and the food was very good all three nights. My work colleague had a car, so used the secure parking adjacent to the hotel. I chose the hotel because it was close autoroute, had parking, and close enough for me to walk into the center of Lille, and close enough that I had a short Uber ride to the EuroLille train station.