Authent Hotel Otaru offers a great location, putting you within just a 10-minute walk of Otaru Canal. Guests can be pampered with massages at the spa, and Casablanca, one of 3 restaurants, serves French cuisine and is open for breakfast, lunch, and dinner. Fellow travelers say great things about the helpful staff and overall property condition. The property is just a short walk to public transportation: Otaru Station is 7 minutes away.
Languages
English, Japanese
At a glance
Hotel size
175 rooms
Arranged over 11 floors
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18
Check-out time is 11 AM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (5 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
Onsite self parking (JPY 1500 per night; includes in/out privileges)
Height restrictions apply for onsite parking
Onsite parking includes off-street options
Other information
Designated smoking areas (fines apply)
No stag/bachelor or hen/bachelorette parties
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7 AM–9:30 AM
3 restaurants
2 bars/lounges
Coffee shop
Coffee/tea in a common area
Room service (limited hours)
Snack bar/deli
Water dispenser
Traveling with children
Children stay free (see details)
What to do
Skiing nearby
Working away
Meeting room
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Porter/bellhop
Facilities
1 building/tower
Built in 1998
Safe-deposit box at front desk
Full-service spa
Banquet hall
Accessibility
Elevator
Wheelchair accessible
Wheelchair-accessible path of travel
Low-height counter/sink
Grab bar near toilet
Room amenities
Be entertained
LED television
Digital TV channels
Home comfort
Air conditioning and heating
Slippers
Children's slippers
Iron/ironing board (on request)
Sleep well
Down comforter
Soundproofed rooms
Bed sheets provided
What to enjoy
In-room massage
Freshen up
Deep soaking bathtub
Shower/tub combination
Rainfall showerhead
Bidet
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Phone
Food and drink
Refrigerator
Free bottled water
Free tea bags/instant coffee
More
Daily housekeeping
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Dining
Casablanca - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner.
Irifune - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner.
Kaioh - This restaurant serves lunch and dinner.
Ondine - This café serves light fare only.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately JPY 3000 per person
Parking
Self parking costs JPY 1500 per night with in/out privileges
Parking height restrictions apply
Policies
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards and cash.
Also known as
Authent Hotel
Authent Hotel Otaru
Authent Otaru
Authent Otaru Hotel
Otaru Authent Hotel
Authent Hotel Otaru Hokkaido
Authent
Authent Hotel Otaru Hokkaido
Authent Hotel Otaru Hotel
Authent Hotel Otaru Otaru
Authent Hotel Otaru Hotel Otaru
Frequently asked questions
Does Authent Hotel Otaru offer free cancellation for a full refund?
Yes, Authent Hotel Otaru does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Authent Hotel Otaru?
Sorry, pets aren't allowed.
Is parking offered on site at Authent Hotel Otaru?
Yes. Self parking costs JPY 1500 per night.
What are the check-in and check-out times at Authent Hotel Otaru?
Check-in start time: 2:00 PM; Check-in end time: 11:00 PM. Check-out time is 11 AM.
What is there to do at Authent Hotel Otaru and nearby?
Have fun with nearby winter activities like skiing. Indulge in a treatment at the spa and make the most of other amenities like 2 bars.
Are there restaurants at or near Authent Hotel Otaru?
Yes, there are 3 onsite restaurants, featuring French cuisine.
Does Authent Hotel Otaru have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Authent Hotel Otaru like?
Authent Hotel Otaru is in the heart of Otaru, a short 7-minute walk from Otaru Station and 7 minutes' walk from Otaru Canal.
Authent Hotel Otaru Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
10 September 2024
Hock Huat
Hock Huat, 2-night family trip
Verified Hotels.com guest review
6/10 Good
1 August 2024
good
TONG
TONG, 2-night trip
Verified Expedia guest review
10/10 Exceptional
18 July 2024
Staff are very poilet
Wan Sze
Wan Sze, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
16 July 2024
Location is good
Ee Beng
Ee Beng, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
10 June 2024
Kenneth
Kenneth, 3-night trip
Verified Expedia guest review
10/10 Exceptional
16 May 2024
Otaru top stay
The STAFF are amazing they were the BEST, helped all the time. We only stayed one night but would stay again. Having the breakfast food option was great too.
Paul
Paul, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
4 May 2024
Very good staff.
Narongchai
Narongchai, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
8 February 2024
Very affordable hotel with superb cleanliness and good staff service.
Nancy
Nancy, 2-night trip
Verified Expedia guest review
10/10 Exceptional
1 February 2024
Affordable with excellent service. 10/10 rating.
Nancy
Nancy, 1-night family trip
Verified Expedia guest review
8/10 Very good
13 January 2024
Joleigh
Joleigh, 1-night trip
Verified Expedia guest review
10/10 Exceptional
12 November 2023
Sze
Sze, 1-night trip
Verified Hotels.com guest review
8/10 Very good
9 October 2023
Overall, it was 👍 good
Fleetwood
Fleetwood, 1-night trip
Verified Expedia guest review
2/10 Poor
4 August 2023
Racist and Rude Manager
Do not book this hotel if you have any standards for yourself. This hotel is very dated and it smells terrible. They have a room for smoking. Yet the entire hall way smells like mold and cigarette smoke. Every night we rushed through the halls to get to our rooms. Thank goodness we brought fragrance spray to help our room with the atrocious odors.
As for management, the manager is extremely racist and rude. Aside from his egregious racist attitude, he refused to give us extra pillows because I have neck pain issues. They weren’t any help with Yamato Transportation. Every hotel we have stayed at in Japan (Fukuoka, Kyoto, and Tokyo) have assisted us with Yamato Luggage. This hotel was the exception.
We had great experiences at every hotel in our trip around Japan but this hotel! I would give it a complete F!
Travis
Travis, 6-night trip
Verified Hotels.com guest review
6/10 Good
14 February 2023
Daniel
Daniel, 1-night trip
Verified Hotels.com guest review
8/10 Very good
20 August 2020
Fabio
Fabio, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
15 February 2020
Excellent
Spent a day in Otaru for the 2020 snow festival. Authent Hotel in Otaru was great. Clean, convenient, walking distance from the train station via a covered shopping street. Room was available early, which was a plus, given our busy day. All in all a great experience.
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 February 2020
I wish to thanks 1 of the counter staff that took the extra effort to help me when i face some issue in looking for mapcode.
He even ask for my itinerary and offer to help me find out all the mapcodes of the location i wish to go.
Sorry i did not get your name.
Thank you.
Verified traveller
2-night family trip
Verified Expedia guest review
10/10 Exceptional
12 February 2020
Naomi
Naomi, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 January 2020
Verified traveller
1-night trip
Verified Expedia guest review
8/10 Very good
7 January 2020
Robert
Robert, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
17 December 2019
Top service, comfort and location
Fantastic service, excellent location about 6 mins walk to JR Station. Very comfortable hotel with generous amenities and good sized room and bathroom.
Angela
Angela, 1-night trip
Verified Hotels.com guest review
8/10 Very good
21 November 2019
Verified traveller
1-night trip
Verified Expedia guest review
10/10 Exceptional
12 October 2019
Excellent in Otaru
Good enough space for 2 persons, queen size of bed with twin, 10minutes walk from Otaru station