2/10 Poor
2 September 2024
My trip to Bonaire was for my wedding!!
Upon checking in to our apartment, the smell of sewage greeted my family and I. The toilet in the hallway was leaking water. The linen, mattresses and sofas were all filled with filthy stains and mold. It was evident that these items are old and very used!! There were cockroaches in the apartment as well, ceiling fan on the balcony was so rusted that the rust took over the actual white color that it supposed to be. In addition, we stayed there for a total of 10 days (July 29- August 7th) and were without WiFi in the apartment for literally the last 6 days of our stay!! Daily, I would report my issues to the front desk but all I would be told was “We gonna send someone to look at it.” ONCE, the maintenance guy came and failed to locate the toilet issue that was causing the leakage. Their housekeeping service sucks!! The cleaner only comes within 7 days of your stay, to bring cleaned linen & towels!! With the state of the apartment from the beginning to the end of my stay. The apartment was so nasty to the point that my 8 year old daughter was diagnosed with Tonsillitis after we returned home. I’ve reached out to the property with my level of unsatisfactory experience and all I was told that my feedback was forwarded to management. As of today no one has reached out to me!! The level of embarrassment I’ve felt to know that a trip that was supposed to be so great was actually a nightmare in the presence of my family!!
Kandacy
Kandacy, 9-night family trip
Verified Expedia guest review
