The hotel needs to train their staff in how to greet guests. The woman who was unable to check me in, despite the fact that I had the confirmation email and the confirmation number, never looked up from her phone or her screen. When her supervisor finally arrived to sort things out, neither was capable of saying, “Sorry about the delay/mixup!” When they finally got my room sorted, after a half hour, no explanation was offered for the difficulty. I understand mistakes being made. It’s just always a good idea to greet the customer, and apologize for any goofs. It won’t hurt!