I have booked total 3 nights Apr 2, Apr 4 & 6. On the first night Apr 2, the security box was now working, shower head holder was broken.
On Apr 4, we arrived the hotel at 11pm. Rush to take a shower after a long day, water was burning since cold water was not available. Again, the security box is not working. Front desk staff came and provided another smaller room, from a 2 beds to 1 bed room. The room is unbelievable small. When everything was settled down, it's almost midnight. We've been staying in the same tiny room for 2 nights. We seriously request a refund since it's not the room we booked.