Sheraton Old San Juan Hotel

Photo gallery for Sheraton Old San Juan Hotel

Primary image
Outdoor pool
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe

Overview of Sheraton Old San Juan Hotel

Sheraton Old San Juan Hotel

4.0 star property
Bayfront hotel with outdoor pool, near Pier 3

8.0/10 Very good

964 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is Rs 186
Price available on 01/08/2022
Map
100 Brumbaugh Street, San Juan, 00901
Main amenities
  • Housekeeping once per stay
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour health club
  • Valet parking
  • Spa tub
  • Room service
  • Babysitting
  • Conference center
  • Terrace
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Private bathroom
  • Premium TV channels
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Old San Juan
  • Port of San Juan - 1 min walk
  • Escambron Beach - 32 min walk
  • Condado Beach - 43 min walk
  • San Juan - 1 min drive
  • Paseo de la Princesa - 1 min drive
  • Calle Fortaleza - 1 min drive
  • Parque las Palomas - 2 min drive
  • Castillo de San Cristobal - 5 min drive
  • San Juan Cathedral - 2 min drive
  • Plaza de Armas - 2 min drive

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 20 min drive

About this property

Sheraton Old San Juan Hotel

When you stay at Sheraton Old San Juan Hotel, you'll be within a 10-minute drive of Port of San Juan and Condado Beach. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Palio, which serves local cuisine and is open for breakfast. A bar/lounge, a 24-hour health club, and a fitness center are other highlights at this upscale hotel. Fellow travelers say good things about the helpful staff and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 240 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets allowed (dogs only, 2 per room, up to 25 lbs)*
  • Service animals welcome
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite valet parking (USD 25.65 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Taking the kids

  • Children stay free
  • Babysitting (surcharge)

What to do

  • Beach nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby

Working away

  • Meeting rooms
  • Computer station
  • Conference center (8073 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • Spa tub

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch LCD TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Refrigerator (on request)
  • Microwave (on request)

More

  • Housekeeping (once per stay)
  • In-room safe (laptop compatible)
  • Recycling

Special features

Dining

Palio - This restaurant specializes in local cuisine and serves breakfast and brunch. Happy hour is offered.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: 18.53 percent of room rate

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 20 for adults and USD 16 for children (approximately)
  • Early check-in can be arranged for an extra charge of USD 75 (subject to availability)
  • Late check-out can be arranged for an extra charge of USD 75 (subject to availability)
  • Microwaves are available for USD 10 per night
  • Refrigerators are available for an additional charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 25.0 per night

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 125.00 per accommodation, per stay

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Valet parking costs USD 25.65 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; guests are provided with hand sanitizer; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Old San Juan Casino
Old Sheraton
Old Sheraton Hotel
Sheraton Old
Sheraton Old Hotel & Casino
Sheraton Old San Juan
Sheraton Old San Juan Casino
Sheraton Old San Juan Hotel & Casino
Sheraton San Juan Casino
Old San Juan Sheraton
San Juan Sheraton
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
Sheraton Old San Juan Hotel
Sheraton Old Hotel
Sheraton Old Juan Hotel Juan
Sheraton Old San Juan Hotel Hotel
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel Hotel San Juan

Frequently asked questions

Overall score and ratings

8.0

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.1/10

Property conditions & facilities

7.9/10

Eco-friendliness

10/10 Exceptional

Great hotel to stay!!
Great location! Very friendly staff that go out of their way to help you. Very responsive. Kind hostess at breakfast and beautiful hotel. Perfect location. Cant say enough good things. Will always stay there when I'm in San Juan.
JOSE, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Evelyn, 1-night trip
Verified Hotels.com guest review

2/10 Poor

old, dated lobby. Front desk staff were inpatient. after we checked in, we were told the room was not ready. then we went out for activities. nobody notified us about our room until we asked at 10pm. when we finally got into room, we only found the room was small, dated and smelly with bedbug traces. and don't be fooled by the picture of the rooftop pool. it is very small and dated and you really couldn't see any view from the pool. very disappointed. stay away from this hotel!
Qin, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Staffing combinations were great
James, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

Checkin was delayed I was told the room wasn’t ready but when I finally received the room And it was not as clean as it should’ve.
Jasmine, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Great location if you want to walk around Old San Juan. Just step outside and head north and so much is just nearby.
Gwendolyn, 3-night family trip
Verified Expedia guest review

8/10 Very good

Shuttle services big +
Convenience as a place to stay the night before a cruise was the selling point. The room was alright. Pretty basic. But the shuttle services from airport and to the cruise port were perfect.
Reed, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great staff
Clifford, 3-night trip with friends
Verified Expedia guest review

4/10 Fair

Great location, many restaurants and stores within walking distance. The rooms we had on the 8th were dated and had a musty smell( rented 2 rooms). Room safe did not work. The maid that cleaned our rooms ran out of supplies like towels, water, no shampoo and soap. It took 2 phones calls and trip downstairs to the front desk for them to give us some pool towels. Breakfast buffet was decent and service was good.
Jameson, 5-night family trip
Verified Expedia guest review

8/10 Very good

Old San Juan
Other than not being able to check in til 5, it was fabulous. The rooftop pool, the concierges Francisco and Pedro, the whole staff was very accommodating. Great central location. Highly recommend
Rooftop pool.
Kelly, 2-night family trip
Verified Hotels.com guest review