Emperador Vallarta Beachfront Hotel and Suites, Puerto Vallarta, Mexico

The lobby receptionist agent are so very helpful!

Awesome location in the middle of the malecon where all the fun stuff is. Close walk to tons of restaurants, the beach is 30 seconds walk, oxxo store 30 seconds walk, such a convenient location, right in the middle of old town. Awesome view of playa Los muertos and the Los muertos Pier. The staff and front desk here are super accommodating and friendly. I recommend this place in PV for anybody 100%. Traveled as a couple so there were 2 of us. Ocean view side is amazing, we did that for the last 2 nights and had street view the other nights, all depends on how much time you plan to spend in the room/balcony or what your preference is. In the middle of COVID Too and they made us feel safe and protected.

Old hair in the bed and pillow.veri old coondition Batroms was so duri

Beachftont

You really can't beat this location if you want to be in the Zona Romantica. Being right on the beach was fantastic. We upgraded to a sea-side room, and could hear the waves crashing against the beach at night -- lovely! The room itself was just fine (if on the lower end of "nice"). There are no amenities in this hotel, so it's best to think of as a "place to sleep". But the AC was working just fine, the housekeeping did a nice job every day, and the front desk has beach towels every day (which we loved). The hotel is also taking COVID-19 seriously, which we appreciated. We would recommend this hotel with the above feedback in mind. I would also add that the elevator was not in great shape, and it actually closed on my arm before springing back (which could actually be a huge issue for a more frail person). I would highly recommend that management look into the elevator as a place to make improvements.

When we arrived the woman at the front desk told us that they did not have the room we had reserved (the less expensive option) and would be upgraded. She made it sound like we were so lucky! Turns out we were given a room with a HUGE leak on the balcony and a poor attempt of covering the leak with umbrellas - meaning we kept the shades drawn the majority of the stay. It was fine for us but if you do book the junior suite and actually pay for it - stay away from room number 4! We would have been upset had we paid for this size room. Also they say that ppl staying at the hotel have free access to the beach chairs in front of the restaurant below. When we tried to use some free chairs the waitstaff told us the chairs were reserved. We were there the rest of the day and noone came for those chairs. Seemed like they were trying to wait until a paying customer came.

PV was extremely busy when we were there so thd overall trip experience wasn’t great. However hotel is in a great location rooms are okay. Loved the rooftop patio but they really should do something with the eyesore of s broken down hot tub. staff very pleasant. Bc would consider again if price was right.

The place is fine but we had a problem with the elevator. We were on the 4th floor and the elevator was broken for 7 of our 14 days.

It is a older hotel that is clean in a prime Location on the beach and in town

Very old but clean. Staff is extremely helpful and the location is great! We go every year for a few days to enjoy Old Town shopping , eating and people watching.