Gran Melia Palacio de Isora

Photo gallery for Gran Melia Palacio de Isora

Primary image
On the beach, black sand, beach towels, beach bar
3 outdoor pools, cabanas (surcharge), pool umbrellas
3 outdoor pools, cabanas (surcharge), pool umbrellas
3 outdoor pools, cabanas (surcharge), pool umbrellas

Overview of Gran Melia Palacio de Isora

UNESCO Sustainable Travel Pledge

Gran Melia Palacio de Isora

5.0 star property
Upscale beachfront resort with spa, near Alcala Beach

8.8/10 Fabulous

381 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is ₹18,482
Price available on 08/10/2022
Map
Avenida Los Oceanos, s/n, Urb. La Jaquita, Alcalá, Guia de Isora, Tenerife, 38686
Main amenities
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 2 poolside bars
  • 5 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Cable/satellite TV service
  • Garden

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • El Duque Beach - 17 min drive
  • Fanabe Beach - 22 min drive
  • Siam Park - 23 min drive
  • Playa de las Américas - 31 min drive

Getting around

  • Tenerife South Airport (TFS) - 27 min drive
  • La Gomera (GMZ) - 129 min drive

About this property

Gran Melia Palacio de Isora

5-star luxury resort on the boardwalk
2 poolside bars, a beach bar, and a terrace are just a few of the amenities provided at Gran Melia Palacio de Isora. Adventurous travelers may like the aerobics, volleyball, and Pilates at this resort. Indulge in a manicure/pedicure, Ayurvedic treatments, and a detox wrap at Spa by Clarins, the onsite spa. Be sure to enjoy a meal at any of the 7 onsite restaurants, which feature international cuisine and a poolside location. Yoga classes are offered at the health club; the property also has shopping on site, a coffee shop/cafe, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as a playground and a hair salon.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool, with a waterslide, cabanas, and sun loungers
  • Buffet breakfast (surcharge), 2 outdoor tennis courts, and self parking (surcharge)
  • An electric car charging station, concierge services, and multilingual staff
  • A reception hall, a gift shop, and a 24-hour front desk
  • Guest reviews give good marks for the bar, pool, and quiet location
Room features
All 578 rooms include comforts such as premium bedding and laptop-compatible safes, as well as perks like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Free toiletries and hair dryers
  • 32-inch flat-screen TVs with cable channels
  • Furnished balconies or patios, recycling, and daily housekeeping

All-inclusive

All-inclusive room rates at Gran Melia Palacio de Isora are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows standard cleaning and disinfection practices of Stay Safe with Meliá (Meliá)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 578 units
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
  • Guests age 6 and older are required to provide documentation of recent travel history (such as showing passport immigration stamps) and a complete a health declaration (PCR screening for COVID-19, issued within 72 hours before arrival in the Canary Islands) during check-in. Residents of the Canary Islands and guests that have stayed within the Canary Islands for 14 days prior to check-in are exempt from this requirement.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Children's club*

Pets

  • Pets allowed (1 per room, up to 22 lbs)*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 10 per night)
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 7 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's club (surcharge)
  • Children's pool
  • Waterslide
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Volleyball
  • Segway rentals/tours
  • Shopping
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • 15 meeting rooms
  • Conference space (12917 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Segway rentals/tours

Facilities

  • 4 buildings/towers
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 3 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Spa tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Recycling

Special features

All-inclusive

All-inclusive room rates at Gran Melia Palacio de Isora are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Spa by Clarins has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Pangea Food Market - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting).
Nami Asian Bistro - This restaurant specializes in Asian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
L´Olio Trattoria & Pizza - Overlooking the ocean and pool, this theme restaurant specializes in Italian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Agave - This poolside theme restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Oasis Mediterranean - This poolside restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 25 for adults and EUR 10 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Babysitting is available for an extra charge
  • Children's club access is available for an extra charge
  • Guests must contact this property in advance to reserve cribs/infant beds

Pets

  • Pets are allowed for an extra charge of EUR 30 per pet (may vary based on length of stay)

Parking

  • Self parking costs EUR 10 per night

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the health club or fitness facility
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) and Stay Safe with Meliá (Meliá).

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property uses a grey water recycling system.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Gran Melia Palacio
Gran Melia Palacio Hotel
Gran Melia Palacio Hotel Isora
Gran Melia Palacio Isora
Gran Melia Guia De Isora
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
Palacio De Isora Gran Melia
Gran Meliá Palacio Isora Hotel Guia de Isora
Gran Meliá Palacio Isora Hotel
Gran Meliá Palacio Isora Guia de Isora
Gran Meliá Palacio Isora
RedLevel At Gran Melia Palacio De Isora Guia Tenerife
Gran Melia Palacio de Isora
Gran Meliá Palacio Isora Resort Guia de Isora
Gran Meliá Palacio Isora Resort
Gran Meliá Palacio de Isora
Gran Melia Palacio de Isora Resort
Gran Melia Palacio de Isora Guia de Isora
Gran Melia Palacio de Isora Resort Guia de Isora

Frequently asked questions

Does Gran Melia Palacio de Isora offer free cancellation for a full refund?
Yes, Gran Melia Palacio de Isora does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Gran Melia Palacio de Isora?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Gran Melia Palacio de Isora?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Gran Melia Palacio de Isora?
Yes, pets are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of EUR 30 per pet, per night. Food and water bowls are available.
Is parking offered on site at Gran Melia Palacio de Isora?
Yes. Self parking costs EUR 10 per night. Electric vehicle charging is available.
What are the check-in and check-out times at Gran Melia Palacio de Isora?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Gran Melia Palacio de Isora and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes aerobics, Pilates, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Gran Melia Palacio de Isora also has 2 poolside bars, 5 bars, and a sauna, as well as a steam room, an arcade, and a garden.
Are there restaurants at or near Gran Melia Palacio de Isora?
Yes, there are 7 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include El Rincón de la Barriga (4-min walk), Tasca La Cueva (7-min walk), and Casa Mon (8-min walk).
Does Gran Melia Palacio de Isora have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Gran Melia Palacio de Isora like?
Gran Melia Palacio de Isora is located on the boardwalk, a short 14-minute walk from Playa de los Topos and 8 minutes' walk from Alcala Beach. Travelers recommend the resort for its quiet location.

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.7/10

Eco-friendliness

4/10 Fair

Please read before booking this hotel
Very Disappointing stay, some staff were very rude. Every single meal requires booking a reservation, which is frustrating to have to schedule your entire day around eating. Water leaked through our ceiling into our room. Mini bar re stocking staff would enter into the room without knocking! Our little girl had a glass water bottle dropped over her in the restaurant L’olio ( no one came over to assist or offer towels to dry our 5 year old girl, they simply cleaned the smashed glass on the floor & left) In the evening if you don’t get to the plaza early and get a table you will struggle to order a drink! (Table service only) With our all inclusive package we was lucky to get 2 drinks in the evening. For an all inclusive package there was a lot of supplemental charges ( very clever from the hotel business perspective & certainly not for the consumer!) The only positive, the food was great a credit to the chefs! However would not visit again in the future!
Liam, 8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Søren, 4-night trip
Verified Hotels.com guest review

4/10 Fair

I have been to the hotel many times with family and really had a great time. This time the hotel was overall very disappointing. Food was terrible and over priced. We ordered a Jack Daniel's coke which was £27. Tell me where you found this over £15 max. Didn't even give our money back Won't be going back. Rude staff Disgrace
Joshua, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing hotel, 8 pools, shows every night, very nice rooms. What we didn’t like is that we had to commit 180€ from the pool bar for using the pool bed and they charge 2€ Just for calling the waitress. But overall 5* !!
Tomer, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Fantastic Resort Hotel
This was our second stay here and I am happy to report it is as good as the first time. Gran Melia is a large and very comfortable hotel. 4 excellent restuarants were available to us during our stay, and there are others during busier time. The food and service are superb. The room is big and comfortable with a terrace looking out at the sea-worth paying extra for, if you can. All staff are very friendly and welcoming. I would happily return here and strongly recommend this place.
John, 8-night trip
Verified Hotels.com guest review

6/10 Good

gene, 4-night trip
Verified Hotels.com guest review

8/10 Very good

It was a nice Christmas vacation time
Daniel, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Just Perfect
We would highly recommend this hotel. Our first family holiday was just perfect. Thank you Gran Melia !
7-night family trip
Verified Hotels.com guest review

4/10 Fair

Beautiful resort but horrible customer service
Danielle Van, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing food options for the all-inclusive option but took a day or two to figure out what was actually included, how many dinners (at at which restaurants), and which ones needed reservations.
Stephen George, 5-night romance trip
Verified Expedia guest review