When you stay at Hotel Helgoland, you'll be within a 10-minute drive of Hagenbeck Zoo and Reeperbahn. Free WiFi is an added perk, and guests looking to stay active can check out the nearby hiking/biking trails. Also, Volksparkstadion and Elbe Philharmonic Hall are within a short drive. The property is just a short walk to public transportation: Lutterothstrasse U-Bahn is 12 minutes and Osterstrasse U-Bahn is 13 minutes.
Languages
English, German
At a glance
Hotel size
110 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 1:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite self parking (EUR 10 per night)
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6 AM–11 AM
Bar/lounge
Room service (limited hours)
Traveling with children
Children stay free (see details)
What to do
Hiking/biking trails nearby
Working away
Meeting rooms
Conference space (1615 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Bicycle rentals
Facilities
1 building/tower
Built in 1983
Safe-deposit box at front desk
Library
Banquet hall
Accessibility
Elevator
Room amenities
Be entertained
LED television
Satellite TV channels
Home comfort
Heating
Fan
Sleep well
Hypo-allergenic bedding
Soundproofed rooms
Premium bedding
Select Comfort mattress
What to enjoy
Individually decorated
Separate sitting area
Freshen up
Private bathroom
Bathtub or shower
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: EUR 6.00 per person, per night
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 17 for adults and EUR 17 for children
Children & extra beds
Cribs/infant beds are available for EUR 20 per night
Rollaway beds are available for EUR 26.0 per night
Parking
Self parking costs EUR 10 per night
Policies
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Also known as
Helgoland Hamburg
Helgoland Hotel
Hotel Helgoland
Hotel Helgoland Hamburg
Hotel Helgoland Hotel
Hotel Helgoland Hamburg
Hotel Helgoland Hotel Hamburg
Frequently asked questions
Does Hotel Helgoland offer free cancellation for a full refund?
Yes, Hotel Helgoland does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Helgoland?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Helgoland?
Yes. Self parking costs EUR 10 per night.
What are the check-in and check-out times at Hotel Helgoland?
Check-in start time: 1:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and contactless check-in and check-out are available.
Is there an onsite casino at Hotel Helgoland?
No, this hotel doesn't have a casino, but Casino Reeperbahn (6-min drive) and Casino Esplanade (7-min drive) are both nearby.
What is there to do at Hotel Helgoland and nearby?
Have fun during the warmer months with activities nearby such as hiking.
What's the area around Hotel Helgoland like?
Hotel Helgoland is a short 7-minute walk from Tiedemannstraße Bus stop and 15 minutes' walk from Herbertstrasse.
Hotel Helgoland Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.0/10
Staff & service
7.4/10
Amenities
7.0/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
10/10 Exceptional
7 August 2024
Michael
Michael, 1-night trip
Verified Expedia guest review
8/10 Very good
6 August 2024
Rebecca
Rebecca, 1-night trip
Verified Expedia guest review
6/10 Good
29 July 2024
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 April 2022
Good location for access to public transportation to explore Hamburg
Kendra
Kendra, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
3 November 2019
good
EDDA
EDDA, 1-night business trip
Verified Hotels.com guest review
6/10 Good
12 October 2018
Good service from staff but room was very hot despite cool weather outside and traffic was loud when windows were opened. Also the WiFi was terrible.
Verified traveller
1-night trip
Verified Expedia guest review
10/10 Exceptional
26 August 2017
Good Hotel
View is amazing over breakfast. Rooms as typical if area. Very Germanic in style. It needs a refurbishment but still OK.
Craig
Craig, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
25 June 2017
Remote hotel catering for bus tour groups
I don't know whether there was an event on but my visit to Hamburg seemed to coincide with lots of hotels being full or being eye-wateringly expensive. I opted for this one as the most reasonable of what was left, even then I feel it was not great value.
If you can find it, it's a good 10-15 mins walk from the nearest s-bahn station on a busy road, quite a way North of the centre. The building wasn't especially dated as other revues have said, the rooms average and the staff were friendly. As I didn't arrive until 11pm I was very grateful they were still open.
David
David, 2-night trip
Verified Hotels.com guest review
8/10 Very good
23 November 2015
Jaroslav
Verified Hotels.com guest review
8/10 Very good
21 May 2015
In a bit of a soulless part of Hamburg but everything was ok. Staff were friendly and all the facilities were fine.
Verified traveller
Verified Expedia guest review
6/10 Good
25 November 2014
Satisfactory for a short stay.
Pleasant staff. Satisfactory for a short stay. Would stay again.
Verified traveller
Verified Expedia guest review
8/10 Very good
21 September 2014
clean & comfortable
but not so close to a train station, fine if you want to take the time to get to know the bus routes.
bjam
Verified Expedia guest review
8/10 Very good
19 August 2014
Good experience overall;
It was a good experience overall. Nice room, professional staff, I got good info on how to reach nearby stations etc. I would come back.
Marco V.
Verified Hotels.com guest review
6/10 Good
28 June 2014
Just a one night stay before getting on a flight. Room and shower ok, food in Restaurant good. Looks a bit run down but for one night ok..
Jaho
Verified Hotels.com guest review
6/10 Good
8 December 2013
Verified traveller
Verified Hotels.com guest review
10/10 Exceptional
11 December 2012
Comfortable stay
Friendly staff, nice breakfast. The hotel is in a fairly quiet suburb with not much nearby but the hotel restaurant is fine. About 10 mins walk from an S-bahn station. Free wifi.
Verified traveller
Verified Hotels.com guest review
8/10 Very good
26 July 2024
Nettes Personal, saubere große Zimmer. Meiner Meinung nach hat eine Klimaanlage gefehlt, da die Zimmer sich sehr schnell aufheizen.
Lea-Johanna
Lea-Johanna, 2-night trip
Verified Expedia guest review
6/10 Good
24 July 2024
Dustin
Dustin, 1-night trip
Verified Hotels.com guest review
8/10 Very good
23 May 2024
Helppo
Kätevä
Henri
Henri, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 April 2024
Bodo
Bodo, 2-night trip
Verified Expedia guest review
6/10 Good
10 December 2023
Dirk
Dirk, 1-night trip
Verified Hotels.com guest review
8/10 Very good
30 September 2023
Anders
Anders, 1-night trip
Verified Hotels.com guest review
8/10 Very good
28 August 2023
Dirk
Dirk, 1-night business trip
Verified Hotels.com guest review
4/10 Fair
10 June 2023
..
Johannes
Johannes, 2-night trip
Verified Expedia guest review
8/10 Very good
30 March 2023
Gepflegter Charme der 80/90er Jahre. Sehr gut gedämmte Fenster und n tolles Frühstück. Vernünftiger Preis.