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Hotel Crystal - Das Alpenrefugium

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Pool
Pool
Premium Double Room, 1 Queen Bed with Sofa bed, Balcony, Mountain View | Room amenity
Premium Double Room, 1 Queen Bed with Sofa bed, Balcony, Mountain View | Premium bedding, in-room safe, laptop workspace, blackout drapes
Premium bedding, in-room safe, laptop workspace, blackout drapes

Overview of Hotel Crystal - Das Alpenrefugium

Hotel Crystal - Das Alpenrefugium

4.0 star property
4-star ski hotel with spa, near Panorama Badewelt

7.6/10 Good

19 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Bathtub
Map
Hornweg 5, Sankt Johann in Tirol, Tirol, 6380

Room options

About this area

Getting around

  • W.A. Mozart Airport (SZG) - 59 min drive
  • Grieswirt Station - 6 min drive
  • Oberndorf in Tirol Station - 7 min drive
  • St. Johann in Tirol Station - 10 min walk
  • Airport shuttle (surcharge)

Restaurants

  • La Rustica - 4 min walk
  • S´Nandl - 4 min walk
  • Schöne Aussicht - 8 min walk
  • Gasthaus zum Bären - 9 min walk
  • NINI - 9 min walk

About this property

Hotel Crystal - Das Alpenrefugium

Hotel Crystal - Das Alpenrefugium features downhill skiing and snowboarding. You can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, body wraps, or mani/pedis. A bar/lounge, a fitness center, and a sauna are other highlights at this upscale hotel. Ski passes, storage, rentals, and lessons are also available. Fellow travelers like the comfortable beds and overall property condition.

Languages

English, French, German, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC), COVID-19 Guidelines (WHO), and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Enhanced food service safety measures are in place
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance

Hotel size

  • 40 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 6:00 PM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • The front desk is open daily from 7:30 AM - 10:00 PM
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Uncovered onsite self parking (EUR 9 per day; includes in/out privileges)
  • Uncovered onsite extended parking (EUR 7 per day)
  • Free 24-hour offsite parking within 1640 ft

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Barbecue grills
  • Snack bar/deli

What to do

  • Yoga classes
  • Hiking/biking trails
  • Rope course
  • Segway rentals/tours
  • Shopping
  • Access to nearby outdoor pool
  • Access to nearby indoor pool
  • Ecotours nearby
  • Golf lessons nearby
  • Cave exploring nearby
  • Horse riding nearby
  • Kayaking nearby
  • Skydiving nearby
  • Ziplining nearby
  • Sledding nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Bicycle rentals
  • Segway rentals/tours
  • Ski equipment rentals
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 1966
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • French
  • German
  • Italian

Ski

  • Ski passes
  • Downhill skiing
  • Snowboarding
  • Ski lessons
  • Ski storage
  • Ski rentals
  • Ski lifts nearby
  • Ski runs nearby
  • Snow tubing nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.20 per person, per night. This tax does not apply to children under 16 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 25 for adults and EUR 13 for children
  • Airport shuttle service is offered for an extra charge of EUR 159 per vehicle (one-way, maximum occupancy 6)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 6:00 PM and 10:00 PM can be arranged for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property is closed during April and November.

Children & extra beds

  • Cribs/infant beds are available for EUR 19.0 per night
  • Rollaway beds are available for EUR 89.0 per night

Parking

  • Uncovered self parking costs EUR 9 per day with in/out privileges
  • Uncovered extended parking costs EUR 7 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • COVID-19 Guidelines (CDC)
  • COVID-19 Guidelines (WHO)
  • Safe Travels (WTTC - Global)

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Noise-free guestrooms cannot be guaranteed. </p><p>Only registered guests are allowed in the guestrooms. </p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts major credit cards and cash.</p><p>This property reserves the right to pre-authorize the guest's credit card prior to arrival. </p>

Also known as

Aktivhotel Crystal
Aktivhotel Crystal Hotel
Aktivhotel Crystal Hotel St. Johann in Tirol
Aktivhotel Crystal St. Johann in Tirol
Aktivhotel Crystal Hotel Sankt Johann in Tirol
Aktivhotel Crystal Sankt Johann in Tirol
Aktivhotel Crystal
Crystal Das Alpenrefugium
Hotel Crystal - Das Alpenrefugium Hotel
Hotel Crystal - Das Alpenrefugium Sankt Johann in Tirol
Hotel Crystal - Das Alpenrefugium Hotel Sankt Johann in Tirol

Frequently asked questions

Is Hotel Crystal - Das Alpenrefugium currently open?
The property is closed during April and November.
Does Hotel Crystal - Das Alpenrefugium offer free cancellation for a full refund?
Yes, Hotel Crystal - Das Alpenrefugium does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Crystal - Das Alpenrefugium?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Crystal - Das Alpenrefugium?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Crystal - Das Alpenrefugium?
Yes. Self parking costs EUR 9 per day. Extended parking costs EUR 7 per day.
Is airport shuttle service offered by Hotel Crystal - Das Alpenrefugium?
Yes, an airport shuttle is available. The charge is EUR 159 per vehicle one-way.
What are the check-in and check-out times at Hotel Crystal - Das Alpenrefugium?
You can check in from 3:00 PM - 6:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Hotel Crystal - Das Alpenrefugium?
No, this hotel doesn't have a casino, but Casino Kitzbuehel (14-min drive) is nearby.
What is there to do at Hotel Crystal - Das Alpenrefugium and nearby?
During the winter, enjoy onsite recreation like downhill skiing and snowboarding and return when the snow melts for mountain biking and hiking. Additional recreation onsite includes yoga and segway rentals. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a steam room. Hotel Crystal - Das Alpenrefugium also has a garden and access to a nearby outdoor pool.
Are there restaurants at or near Hotel Crystal - Das Alpenrefugium?
Yes, there's an onsite restaurant. Nearby restaurants include La Rustica (4-min walk), S´Nandl (4-min walk), and Schöne Aussicht (8-min walk).
What's the area around Hotel Crystal - Das Alpenrefugium like?
Hotel Crystal - Das Alpenrefugium is in the heart of Sankt Johann in Tirol, a short 10-minute walk from St. Johann in Tirol Station and 4 minutes' walk from St. Johanner Bergbahnen. Travelers say this hotel is in a good location.

Reviews

7.6

Good

8.1/10

Cleanliness

7.7/10

Staff & service

7.7/10

Property conditions & facilities

Reviews

10/10 Exceptional

Wonderful atmosphere at the Crystal
Came to Sankt Johann in Tirol for a week of skiing. We ran into alot of problems on this trip but because of the great hospitality at the Crystal, we still had an enjoyable vacation. Everyone at the hotel is incredibly welcoming and thoughtful. Food is very good and plentiful. Clean rooms, clean hotel and comfortable beds. One of the best things we enjoyed was the wellness area in the hotel - 3 different types of saunas that we had virtually to ourselves every day. The limited time that they are open is not a problem and works well for skiing. The hotel is nicely situated to both the ski lift and the main shopping area. No need to move your car throughout your entire stay. We would definitely stay here again, and would love to come back in the summer.
7-night trip
Verified Expedia guest review

8/10 Very good

Good Skiing Hotel
Only at this hotel for one night so not much time to rate it. What we saw was all good. Hotel just down the road from the ski lift and quite close to the town (5mins brisk walk). Breakfast was good and staff friendly. Comfortable beds and room.
Verified Expedia guest review

10/10 Exceptional

Great place to spend a few days...
The family owned hotel is close to everything and is beautiful. The gondola ride is just a very short distance from the hotel. A downer is the lack of elevator, so if you have a lot of luggage, be prepared to have a work out. Everybody is nice and helpful here; they can keep your luggage if you have to check out but want to sight seen a bit more. I had a great stay.
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

10/10 Exceptional

Your standard European Guesthouse
The location at the bottom of the slopes is great. If you are used to staying it small European hotels, this one is average, which is to say the room is small, but clean and well kept. (I had a single room). Breakfast was good, I didn't have dinner at the hotel. The available internet was fast enough, 1.5M+. My only other comment is that the sauna is only open from 1530 - 1830, and not open on Sunday. So after a day of skiing until the last run at 1630, then a gluhwein at the bottom of the slopes, you have to rush to use the sauna. But the city's indoor pool and sauna center is a short walk from the hotel. The St. Johann ski area is more for beginner to average skiers. So I will probably not go back. But if I did I would stay at this hotel again.
Verified Expedia guest review

8/10 Very good

Jos, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

gianluca, 1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

8/10 Very good

Inhabergeführtes Hotel in unmittelbarer Liftnähe
Gepflegtes Hotel mit gutem Frühstück, Halbpension kann zugebucht werden. Parkplätze sind vor dem Haus vorhanden. Das Zimmer war sehr sauber und alles Notwendige für einen Kurzurlaub vorhanden. Das Servicepersonal war sehr freundlich, wir kommen gerne wieder.
Kerstin, 4-night romance trip
Verified Hotels.com guest review

8/10 Very good

Empfehlenswertes Sporthotel. Das Personal war bis auf eine Mitarbeiterin sehr nett und - wenn gefragt - hilfsbereit. Das Zimmer war von den Abmessungen großzügig, die Austattung etwas bieder (aber durchaus stimmig). Der Fernseher war der kleinste den jeh gesehen habe (persönlich keinen großen Wert), dafür aber eine (Lese-)Sessel. Auffällig war die Sauberkeit; durchweg tip top! Angehm überrascht war ich von dem aufwendig und liebevoll gestalteten Saunabereich (Finische-, Bio- und noch eine weitere Bio-? Sauna) Beim Frühstück ist der exzellente Kaffe hervorzuheben. Die Parksituation kann etwas schwierig werden. Abgesehen davon könnte man sich Sorgen um Dachlawinen machen (in dem Fall dürfen die allermeisten Parkplätze entfallen) Abends gibt es nur Halbpension, kein „à la Carte“, Restaurants sind aber fußläufig gut erreichbar. Gerne wieder!
2-night trip
Verified Expedia guest review