10/10 Exceptional
18 November 2024
Excellent hotel stay.
The hotel was great!! The check in process was different from anything I’m use to at any hotel since it is alll digital and there is not a front desk for checking in/out. Overall though the process was easy. The QR codes used as room keys are a little challenging as our didn’t want to read, thankfully there was also the option to use a key pad code which worked great. I say ditch the use of the QR codes and just stick to key pad codes. The hotel itself was still under renovations but what has been redone is beautiful. Our room was great. Comfy beds and very clean room. If we’re ever back in Memphis we will stay here again. The parking lot felt very secure with several security cameras. The only thing we were curious about is if someone did need hotel assistance like maintenance to fix something are they available on sight since we saw limited staff on the property?
Cassie
Cassie, 2-night family trip
Verified Hotels.com guest review