2/10 Poor
15 November 2024
So disappointed
I am so disappointed with my whole experience with this studio. My husband and I were so excited to visit Seattle for the first time and decided to book this space for the weekend. Within a few days we were told to register all of our information again through a 3rd party website.
On this website we were asked to put in our information yet again, photos of our ID and our credit card info.
I was very nervous about this, as there have been so many scams and fraud through 3rd party cites and stated that I would not be comfortable giving my information that way. I said I would be more than happy to do this in person, but they said there is no staff available, so it's not possible.
I was then told that they would not be giving me the key code information if I do not give all of my information to the 3rd party website.
After speaking with my bank about this, they said that I should NEVER give my information on a 3rd party cite (scam) so I decided not to.
I spoke about this with Vince and I was told I would not receive a refund and that they would not allow me to stay even though I had paid in advance for the 2 nights.
shawna
shawna, 2-night trip
Verified Hotels.com guest review