6/10 Good
8 December 2024
Don't waste your time...
At first, it looked as though the apartment was nice, but as we stayed more, we ran into the following issues:
* Loud noises as the apartment above was being renovated. They left that detail out of the booking DEAL. I could hear them nailing and working well after 10PM. I had to complain in order for it to stop two nights in a row.
* The bathrooms were dirty, there was mold/mildew stains in the shower, the toilet had human feces stains in it, bedding was stained and dirty with what appeared to be blood or possibly feces.
* The floors was dirty with dust, various debris, etc on the floor. You couldn't walk without sandals because it would all stick to your feet.
* Advertising on hotels.com was not honest, the images they show are not even of the building, even though the apartments were.
We tried to get out of our second night, but they refused. They agreed to clean the apartment the next day, however they never actually did clean the apartment. We ended up being stuck with another dirty night.
I've attempted to solve this peacefully via management, but I've never heard anything back. So I will need to contact hotels.com and my credit card company for charge backs now.
My recommendation is to stay away until these issues can be rectified.
Aaron
Aaron, 2-night family trip
Verified Hotels.com guest review
