Worst Holiday Inn Express I have stayed at. We had a couple of problems there:
1. We found a bedbug in one of our booked rooms, and when we told the person at the front desk, he just said ok. My wife had to tell him to tell the manager and he just asked for our phone number and told us the manager will call us back (we haven’t received any call). Such a disgusting experience to have in a Holiday Inn Express, we are never going back to these hotels.
2. On the day of the checkout (which is at 12pm) the housekeeper tried to get into our room two times at 8am while we were sleeping (we had hung the do not disturb thing in our door and locked it) and a couple of minutes later she knocked on the door and asked that if we were going to checkout. Such an unprofessional staff.
3. Another one of our booked rooms was in front of the Boiler Room and told the front desk person that our room smelled of a lot of gas, she just said that it is normal, and she can’t do anything. I don’t know if that’s normal but I’m pretty sure it is not, that is such a dangerous thing.