"Positives:
We initially booked a flight and accommodation package through Wotif but upgraded the second half of our 8 day stay to the water chalet. Both areas were beautiful and unique, but the water chalet was truely sublime.
Too bad you can't jump into the sea from your room. Or any of the water chalets for that matter.
Staff were excellent, always courteous and very friendly.
Free shuttle was fantastic and prompt. Drivers were safe and skilled.
Negatives:
Need to pay extra for all other hire activities that should be free given the expense of the room: canoe, body board, pool toys, pool table, table soccer, fishing rod.
Not resort related, but also be aware when you book tours, you need to pay for additional activities (canoe, life jackets, snorkels, toilet, everything else that isn't the tour). Eg: if you booked a snorkeling tour this won't include lifejacket hire for swimming, snorkels, beach lounge/shade, etc.
It was explained differently to us but when you check in, you will need to pay additional tax per day of stay, but also a RM700 deposit. Money isn't taken out at this point but it's used as a room tab. The final amount will be deducted from your credit card at the end of your stay plus any owing.
Refunds of unused deposit may take up to 1 month - which is strange as the money isn't taken out initially.
All in all a restorative and luxurious island vacation. Great for couples and families. "
