We waited over an hour trying to get in to get checked in. The entrance is through either the cafe or a restaurant but both were locked and closed. This was around 4:30 pm, which was supposed to be normal business hours for both. We tried knocking, calling (several times), messaging through the expedia app and directly through their email with no responses. We finally just called expedia tlbecause we already paid for this room and weren't sure if we could get refunded to find a different place. Expedia was nice and helpful and said they would reach out to them. Shortly after, they finally called me back and said they would send someone to let us in. About 10, maybe 15 minutes later, a male teenager came in and let us in, gave us a key, and showed us where our room was. Just so others know who are not traveling light, we had to climb three flights of stairs to get to our room with our luggage. Didn't know that before I booked. Also, the Expedia info says no pets allowed, but someone in an adjacent room had a dog barking all night while we were just trying to sleep off our jet lag before we moved to our castle hotel (Ballynahinch btw, awesome place). I called the number about the dog and left a voicemail. Got a call back shortly after this time, and not long after, the dog stopped barking. Upon check out, we literally just dropped our key in a basket and left. No paperwork coming in or leaving, no showing IDs, no receptionist at all. So weird. I wouldn't stay again.
