Visited Valdivia in the middle of winter, when the temperature was about 0 C. When I arrived, the heat in my room did not work. After a couple hours trying to fix it, I was moved to another room. The heat there was only slightly better, and the room did not reach a comfortable temperature until the middle of the night. I decided to take a shower to warm up, only to find there was no hot water. This was not isolated to my room, a friend in another room on the other side of the building also had no hot water. We were assured that the problem would be fixed right away, but the second night there was again no hot water, and we left the following morning. This is a very beautiful, modern hotel, with nice rooms and amenities. But none of that matters if the hotel doesn't have hot water.