University of Newcastle-upon-Tyne - 5 min drive - 2.3 km
Newcastle-upon-Tyne Theatre Royal - 6 min drive - 2.6 km
Getting around
Newcastle Intl. Airport (NCL) - 20 min drive
Manors Station - 5 min drive
Blaydon Station - 6 min drive
Newcastle Central Station - 22 min walk
St James Station - 20 min walk
Central Station - 23 min walk
Central Station - 23 min walk
Restaurants
Komal Curry House - 11 min walk
Greggs - 8 min walk
Fattoush - 8 min walk
Persian Bite - 11 min walk
Afghan Grill House - 12 min walk
About this property
Citysteps Hotels Newcastle West
Citysteps Hotels Newcastle West puts you just a 5-minute drive from St. James' Park.
At a glance
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Hotel size
26 rooms
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Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11:00 AM
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Special check-in instructions
The front desk is open daily from 6:00 AM - midnight
Front desk staffed during limited hours
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
No cots (infant beds)
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING
Parking
No on-site parking
DONE
Other information
Smoke-free property
Property amenities
Services
Front desk (limited hours)
Accessibility
Upper floors accessible by stairs only
Room amenities
Be entertained
32-inch flat-screen TV
Digital TV channels
Home comfort
Heating
Slippers
Sleep well
Bed sheets provided
Freshen up
Shower only
Soap and shampoo
Towels
Toilet paper
Stay connected
Free WiFi (speed of 25+ Mbps)
More
Daily housekeeping
Local maps
Fees & policies
Policies
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
Citysteps Newcastle West Hotel
Citysteps Newcastle West Newcastle-upon-Tyne
Citysteps Newcastle West Hotel Newcastle-upon-Tyne
Frequently asked questions
Are pets allowed at Citysteps Hotels Newcastle West?
Sorry, pets aren't allowed.
Is parking offered on site at Citysteps Hotels Newcastle West?
Sorry, there's no onsite parking at Citysteps Hotels Newcastle West.
What are the check-in and check-out times at Citysteps Hotels Newcastle West?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM.
Is there an onsite casino at Citysteps Hotels Newcastle West?
No, this hotel doesn't have a casino, but Genting Casino Newcastle (3-min drive) is nearby.
What's the area around Citysteps Hotels Newcastle West like?
Citysteps Hotels Newcastle West is a short 19-minute walk from Chinatown and 18 minutes' walk from Newcastle-upon-Tyne Discovery Museum.
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Reviews
Citysteps Hotels Newcastle West Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
8.2
Amenities
9.6
Staff & service
8.2
Property conditions & facilities
Reviews
Verified
8/10 Very good
26 March 2026
Clean but basic. Ideal for us and felt really safe
Arlene
Arlene, 1-night trip
Verified
8/10 Very good
22 December 2025
Room spotless, staff friendpy and efficient
Fiona
Fiona, 1-night trip
Verified
10/10 Exceptional
14 September 2025
Clean room, friendly staff and good amenities
Shadrach E.
Shadrach E., 1-night trip
Verified
8/10 Very good
11 December 2025
Bit out of the way but the room was very comfortable
Andrew
Andrew, 2-night trip
Verified
10/10 Exceptional
18 October 2025
Clean room and good shops nearby
Mario
Mario, 3-night trip
Verified
10/10 Exceptional
12 June 2025
Had a lovely time, got upgraded and the rooms were lush very clean and big. Would definitely stay again, thank you!
Brooke
Brooke, 1-night trip
Verified
10/10 Exceptional
18 July 2025
staff were lovley so helpful and very acomodating
kayleigh
kayleigh, 4-night trip
Verified
10/10 Exceptional
27 November 2025
Really fresh, clean room at fantastic value. Friendly staff. Just over a mile walk out of city centre - not the nicest area, but overall value is tremendous. Room was very clean.
David
David, 1-night trip
Verified
10/10 Exceptional
7 February 2026
Room very clean. Beds are 10/10. Pillows great. Spacious. Staff friendly and helpful. Nice little shop downstairs with very reasonable prices, don’t over charge.
2nd time I’ve stayed here in 3 months.
Thanks again for a brilliant stay.
Sean
Sean, 1-night trip
Verified
10/10 Exceptional
10 November 2025
Good location, not too far from city center. Clean. Quiet. Friendly staff.
Ana
Ana, 1-night trip
Verified
10/10 Exceptional
10 December 2025
For the price absolutely amazing. Me and wife had a concert at utiliia arena and needed somewhere to stay. The city steps may look rundown but for the price it was completely worth it. The room was clean for £40 the price for both of us we had no complaints.
Daniel
Daniel, 1-night trip
Verified
8/10 Very good
29 November 2025
Plugs were not in a convenient place which meant the lamps on the bedside tables weren't actually plugged into anything and we had to charge our phones across the room. In terms of price it was very reasonable and the facilities were kept very clean.
Ella
Ella, 1-night trip
Verified
8/10 Very good
6 July 2025
Very clean. Could use a bit more storage (hooks and shelves), especially in the bathroom.
Olivier
Olivier, 3-night trip
Verified
10/10 Exceptional
12 October 2025
Recommended if you want somewhere to stay for the night. Clean. Friendly staff. 25 min walk from main city centre/arena’s ect. Quiet area. Only bad thing for me was a room for 4 people and there was just 1 plug socket. 4 of us having to take turns to charge phone. Need more , not really ideal in 2025…
Sean
Sean, 1-night trip
Verified
8/10 Very good
1 November 2025
Room clean easy access to centre for local transport.
Paul
Paul, 1-night trip
Verified
10/10 Exceptional
12 April 2026
Great value for money and very nice apartments
Paul
Paul, 2-night trip
Verified
10/10 Exceptional
29 March 2026
Clean, affordable and friendly
Jan
Jan, 2-night trip
Verified
8/10 Very good
20 February 2026
Lovely comfortable bed. Great shop across the road. Staff friendly and helpful
Angela
Angela, 1-night trip
Verified
6/10 Good
3 March 2026
Corner shop next door, plus only 20 mins walk into town
Andrew J
Andrew J, 1-night trip
Verified
10/10 Exceptional
16 May 2025
great place, will recommend to anyone
edward
edward, 1-night trip
Verified
10/10 Exceptional
2 November 2025
Really useful little hotel! So convenient and clean! Lovely staff
George
George, 1-night trip
Verified
2/10 Poor
12 April 2026
Did not feel safe. Decided not to stop there.
Michael
Michael, 1-night trip
Verified
10/10 Exceptional
3 September 2025
It was my first time at Citysteps and I really enjoyed my stay. Great customer service experience. I look forward to my next stay at the hotel ❤️
Shadrach E.
Shadrach E., 1-night trip
Verified
2/10 Poor
12 July 2025
Dirty room nice staff
The woman was very nice showing us the room however the room itself was dirty
John
John, 1-night trip
Verified
8/10 Very good
13 April 2026
sistemazione fuori dal centro (20 minuti a piedi) ma perfetta per quanto riguada i trasporti per arrivarci, camera nella media come dimensioni per essere nel regno unito. personale gentile e disponibile.