4/10 Fair
100% of communication is via automated service/chatbot.
We requested early checkin, which wasn’t available, nor was the ability to hold our bags, and while totally understandable, we did, expect a 3p entry. We were told we would receive passcode 1 hr prior to checkin, however, even after multiple WhatsApp chatbot messages, didn’t receive. Luckily, we found a random guy onsite that helped us get in touch with someone for a code, because we didn’t hear back from the chatbot until almost 530pm (with an incorrect code). It took us almost an hour to get into the apt after check-in time.
One of the apartment curtains was also missing, so the afternoon sun was brutal. (Chatbox never even acknowledged that FYI).
Overall, the property was nice, but don’t expect helpful service.
Alison
Alison, 1-night trip
