When we arrived, we struggled getting our suitcases in through the lobby door. The front desk attendant just sat and watched us and didn’t bother to at least come hold the door for us. When we finally made it to the front desk, we were not greeted, no “Hello!” or “Welcome!” or even “Bonjour!”. He just asked, “What’s the name?” and he didn’t look up at us not once. He then told us, pointing to some tiny messy room behind him, “Put your luggage in this room. Come back at 2pm”. It was only 1pm. Most hotels will have your room ready even an hour early. He didn’t give us any luggage claim tickets so we chose to wait in the lobby to protect our luggage. He could have said, “You’re welcome to wait in our lobby, while we get your room ready.” Instead, he never got up, never looked at us, no thank you’s, and a smile? - forget it! He didn’t tell us anything about the hotel or the area. We felt very unwelcomed! Our shower had no hot water for 2 days! When we asked, they just said “everyone in the hotel is showering, wait 5 mins”. There was black mold along the shower floor grout. The beds were not comfortable, and the pillows were old, stained, and flat. You could hear all the other guests through the walls. There’s no elevator for a 4 story building. And there were always questionable seedy characters outside the hotel! DO NOT STAY AT THIS HOTEL!