Hakuba Onsen Ryokan Shirouma-so

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Premium bedding, down comforters, in-room safe, individually decorated
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Overview of Hakuba Onsen Ryokan Shirouma-so

Hakuba Onsen Ryokan Shirouma-so

3.0 star property
Hot springs ryokan with 1 bars, connected to the convention center, near Hakuba Valley Ski Area

9.9/10 Exceptional

54 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Air conditioning
  • Ski facilities
  • Bar
  • Laundry facilities
5004 Happou, Hakuba-mura, Kitaazumi-gun, Hakuba, Nagano-ken, 399-9301
Main amenities
  • 17 guestrooms
  • Hot springs
  • Free train station pick-up
  • Free train station drop-off
  • Ski storage
  • Spa tub
  • Bar/lounge
  • Air conditioning
  • Front desk safe
  • Self-serve laundry
  • Multilingual staff
  • Luggage storage
For families
  • Laundry facilities
  • Blackout drapes/curtains
  • Digital TV service
  • Premium bedding
  • Free self parking
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

Getting around

  • Chikuni Station - 11 min drive
  • Nakatsuchi Station - 15 min drive
  • Hakuba Station - 27 min walk
  • Free train station pick-up
  • Free train station drop-off
  • Ski shuttle

About this property

Hakuba Onsen Ryokan Shirouma-so

Located within a 10-minute walk of Hakuba Valley Ski Area, Hakuba Onsen Ryokan Shirouma-so puts you near winter activities like downhill skiing, snowboarding, and cross-country skiing. You can enjoy après-ski drinks at the bar/lounge and the spa tub makes for a relaxing end to a day on the slopes. Nice touches like premium bedding and down comforters are offered up in all rooms, along with plasma TVs and free WiFi. Skiers will appreciate access to ski storage. Fellow travelers like the helpful staff and breakfast.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 17 rooms
  • Arranged over 3 floors


  • Check-in time starts at 3 PM
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Onsite parking limited


  • Free train station shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Bar/lounge

What to do

  • Hot springs
  • Kayaking nearby


  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski storage


  • 2 buildings/towers
  • Built in 1997
  • Safe-deposit box at front desk
  • Television in common areas
  • Spa tub

Languages spoken

  • English
  • Japanese


  • Ski shuttle
  • Ski storage
  • Downhill skiing nearby
  • Ski lessons nearby
  • Snowboarding nearby
  • Ski rental shops
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • Plasma television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Electronic bidet

Stay connected

  • Free WiFi
  • Phone


  • In-room safe (laptop compatible)

Special features


Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards.

Also known as

Hakuba Onsen Ryokan
Hakuba Onsen Ryokan Shirouma-so
Hakuba Onsen Shirouma-so
Hakuba Shirouma-so
Onsen Ryokan Shirouma-so
Onsen Shirouma-so
Shirouma-so Hakuba
Hakuba Onsen Ryokan Shirouma so
Hakuba Onsen Shirouma So
Hakuba Onsen Ryokan Shirouma-so Ryokan
Hakuba Onsen Ryokan Shirouma-so Hakuba
Hakuba Onsen Ryokan Shirouma-so Ryokan Hakuba

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

I can not more highly recommend Shirouma So! The staff were very accommodating and friendly. The hotel was very comfortable and perfectly situated near the bus terminal, Happo One, and restaurants. The onsen was the perfect way to finish a day on the slopes. The food was excellent and there was plenty of variety - while breakfast is set, it is different every day. I would definitely stay here again!
6-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing experience with amazing staffs
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice location. Restaurants close by. Friendly staff. Pity no individual shower facilities inside room
1-night trip
Verified Expedia guest review

10/10 Exceptional

Great place, top service, staff very helpful!
Mark, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Traditional Ryokan - family owned
This was our first trip to Japan and our first time staying in a traditional Japanese Ryokan. We will be back. Loved it. It's family-owned - Toshi and his family were very welcoming, spoke good English, had loads of local knowledge to help us out and had traditional breakfasts and dinners on offer (cooked by Toshi's mother, who comes out and greets everyone at meal time - FYI: you need to book the day before for dinners). We were warm, comfortable (futons were fairly firm but we slept pretty well!), and well looked after. Location is great. Can't wait to come back and stay for longer.
Verified Wotif guest review

10/10 Exceptional

Very nice ryokan
Very friendly and helpful staff, better English than I expected. More or less traditional ryokan, with tatami floors. The room is spacious during the day when the futons are rolled up (the staff does that for you), and the futons are very comfortable to sleep on. Breakfast included in the price of the room was excellent. Dinner was extra, but not expensive--about $25 for a first-class, elegant Japanese dinner. The staff were very helpful, even picking us up at the bus terminal (much appreciated after a 16-hour journey) and dropping us off at the train station. Everything about this ryokan is first class, and we would stay again any time.
Verified Expedia guest review

10/10 Exceptional

Very nice local stay with fantastic host
It was amazing!
Verified Hotels.com guest review

10/10 Exceptional

Memorable stay
We were made to feel like 6 star guests. Proximity to ski facilities was just 10 mins walk away. Kaiseke and breakfast was way above average. Since there is little else to do but ski and stay in the hotel, it made a huge difference that it was marvellous. I will make a trip back next time I'm in Japan.
Verified Expedia guest review

10/10 Exceptional

The staff make this place! Can't do enough for you
Great staff, clean and tidy traditional Japanese hotel. The Onson is slightly small but modern and tidy.The staff make this place! Can't do enough for you! Would recommend to others.
Verified Expedia guest review

10/10 Exceptional

Hot springs traditonal hotel super comfortable
Absolutely perfect!!! We loved this place. The innkeeper's are super nice and helpful. Very humble family. I was worried about sleeping on the tatami and mats on the floor, it turned out to me more comfortable than regular beds and mattresses. We slept very well. Hot springs bathhouse inside hotel was super nice, luxurious and clean. Love it! Highly recommend
Verified Hotels.com guest review