2/10 Poor
10 December 2024
Disappointed
Horrible check in experience. After traveling for 14 hours we just wanted to get to our room and relax. We were instead directed to not one but two different areas to be sold a Time Share then several excursions. We were not allowed to get our room key until we sat through these sales pitches. After about another 45 minutes, we were able to make it to the room where it was extremely disappointing. The room was old, dirty and dated. I attempted to access the room safe but I was not working. The Fridge was not working either and was old and dirty, I stepped on a piece of glass that had not been properly swept up or cleaned. We asked twice for a service technician to fix the fridge, but he never came. We were finally moved the next day to another room that was not much better. All bad from there.
Rodney
Rodney, 1-night trip
Verified Hotels.com guest review