8/10 Very good
14 November 2024
The staff was so incredibly friendly and accommodating. I really wished I could give this place 5 stars but unfortunately for us, we had to switch rooms. The first room had mold specs all over the bathroom door and walls. The air conditioner also wasn’t working properly in the room. It was cooler to open the windows wide and turn off the air. We dropped it down to 64*F and it was blowing out warm air. I checked with the front desk staff to ask if we could change rooms and he was super friendly and accommodating and took me to the new room to check. He did mention that the temperature would unfortunately be the way it is because the air conditioner is controlled by a main controller. I already felt like I was being a bother so I only checked the bathroom door and it looked okay. But once we settled into our new room, there was still a ton of mold specs in the bathroom. The air conditioner worked in the new room so it was nice and cool. But overall I can tell the ventilation was bad, and that’s probably where the mold comes from. We had to open the window everyone we showered to let out the hot air.
Besides the mold specs and warm air, it was a decent room for Tokyo. The staff are friendly and they try their best to make you feel at home.
Verified traveller
3-night trip
Verified Hotels.com guest review
