Charles Bridge Palace, Prague, Czech Republic

Good

Staff was very helpful and courteous. Room layout could be better. There was a goof up at the time of check in due to which the upgraded room was not provided for the first night though the upgrade was paid for. It was only later when it was pointed out that we were shifted to the upgraded room but the difference in the amount was not refunded. Location is very convenient. Cleanliness in the room needs to be improved. Thereally seems to be understaffed. Electric outlet for charging is very inconveniently located. Exhaust fans did not work in either of the rooms and some of the fixtures also did not work but the pleasant attitude of the staff made up for these inconveniences.

This hotel in Prague old town is housed in a building with architecturally pleasing interiors -- with spiral staircases & hallways leading into different directions, it’s a welcome departure from hotels with boxy structures. The iconic Charles Bridge & Old Town are a minute's walk away. We had a Junior Suite - a small bedroom & a small sitting room. Overall the size was quite adequate. But there were irritants & here is our list -- a) The 2 chairs in the sitting room were of the straight-back type which are more suited for dining but are very uncomfortable to relax on. b) No dustbin in the room. Its very inconvenient to have to go into the bathroom whenever you want to throw anything in the trash. c) The breakfast was average. There were no cut fruits. Also, the juice they were serving was actually a juice drink rather than being real juice. d) The housekeeping needs improvement. The 1st day, we returned in the evening to our room to discover that the teacups had not been washed or replaced. e) Maintenance needs improvement. 1st example -- the lights in the corridors & hallways are motion-sensor activated but the sensor outside our room was not working. 2nd example – the extractor fan in the bathroom wasn’t working. Neither of these problems was fixed during our 4-day stay despite us informing the front desk about them. f) Though there was a kettle in the room & a few teabags, there was no creamer or milk. h) Cramped bathroom.

Very good hotel and very helpful Receptionist. Can’t remember her name but I think it was something like Margareta. Very good location to see most of main historical places . Would surely stay in that hotel again

Hotel in generally good condition. My only issue is with the rooms being noisy and the floors incredibly dirty. The Staff incredibly helpful when I pointed out I had a room directly on top of a disco and they change my room. The nightmare started after I left and I settle the bill. Because of an error on my bill I have to endure a long week of harassment for 30 Euros, in phone conversations with the staff I found that if I would not cover that money management will make pay the staff on the front desk who made the mistake, that is a shamefull way to predate in employees whom made an honest mistake. Because of this in my future travel to Prague or Europe in general I will avoid this hotel and any properties managed by the same group.