Dolphin Suites

Photo gallery for Dolphin Suites

Primary image
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Deluxe Double or Twin Room, Non Smoking | Select Comfort beds, in-room safe, laptop workspace, rollaway beds

Overview of Dolphin Suites

Dolphin Suites

3.0 star property
Family-friendly hotel in Bugolobi with spa and outdoor pool

7.6/10 Good

44 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Princess Anne Drive, Plot 36, Kampala, 256
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • 24-hour health club
  • Sauna
  • Steam room
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference center
For families
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Television
  • Garden

Choose dates to view prices

About this area

What's nearby

  • In Bugolobi

Getting around

  • Entebbe Intl. Airport (EBB) - 70 min drive
  • Airport shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)

About this property

Dolphin Suites

3-star family-friendly hotel revitalized in 2018 and located in the heart of Bugolobi
At Dolphin Suites, you can look forward to a free breakfast buffet, a roundtrip airport shuttle, and a poolside bar. Treat yourself to a massage at the onsite spa. The onsite local and international cuisine family restaurant, Dolphin Resto, features pool views and brunch. Aerobics classes are offered at the 24-hour health club; the property also has a terrace, a coffee shop/cafe, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.
Other perks include:
  • An outdoor pool with pool umbrellas
  • Free self parking
  • A theme park shuttle, a front desk safe, and multilingual staff
  • Barbecue grills, a TV in the lobby, and 2 meeting rooms
  • Guest reviews speak well of the helpful staff
Room features
All 27 rooms offer comforts such as 24-hour room service and fireplaces, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Select Comfort beds and rollaway/extra beds (surcharge)
  • 20 bathrooms with shower/tub combinations
  • 32-inch plasma TVs with cable channels
  • Balconies, separate sitting areas, and electric kettles

Languages

English, French, Hindi, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global), Bureau Veritas (3rd party expert - Global), and SGS (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 27 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 11:00 AM - midnight
  • Express check-in/out
  • Minimum check-in age - 20
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 20

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Shopping center shuttle*
  • Casino shuttle*
  • Theme park shuttle*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast each morning 6 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's menu

What to do

  • Fitness classes
  • Access to nearby health club

Working away

  • Business center
  • 2 meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1996
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Accessible bathroom
  • Wheelchair-accessible parking

Languages

  • English
  • French
  • Hindi
  • Swahili

Room amenities

Be entertained

  • 32-inch plasma TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Washer and dryer

Sleep well

  • Turndown service
  • Select Comfort mattress
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony
  • Fireplace
  • Separate sitting area

Freshen up

  • 20 bathrooms
  • Shower/tub combination
  • Hair dryer (on request)

Stay connected

  • Laptop-friendly workspace
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, and Thai massages.

The spa is open daily. Guests under 10 years old are not allowed in the spa.

Dining

Dolphin Resto - This poolside family restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of UGX 197500 per vehicle (one-way)
  • Casino shuttle, shopping center shuttle, and theme park shuttle service is offered for an extra charge

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • Rollaway beds are available for UGX 10.0 per day

Pool, spa, & gym (if applicable)

  • Guests under 10 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Ecolab (3rd party expert - Global)
  • Bureau Veritas (3rd party expert - Global)
  • SGS (3rd party expert - Global)
  • Intertek Cristal (3rd party expert - Global)
  • Safe Travels (WTTC - Global)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property accepts credit cards, debit cards and cash.

Also known as

Dolphin Suites Hotel
Dolphin Suites Hotel Kampala
Dolphin Suites Kampala
Dolphin Suites Kampala
Dolphin Suites Hotel Kampala

Frequently asked questions

Does Dolphin Suites offer free cancellation for a full refund?
Yes, Dolphin Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Dolphin Suites?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Dolphin Suites?
Yes, there's an outdoor pool.
Are pets allowed at Dolphin Suites?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Dolphin Suites?
Yes, there's free self parking.
Is airport shuttle service offered by Dolphin Suites?
Yes, an airport shuttle is available. The charge is UGX 197500 per vehicle one-way.
What are the check-in and check-out times at Dolphin Suites?
You can check in from 11:00 AM - midnight. Check-out time is 10 AM. Express check-in and check-out are available.
What is there to do at Dolphin Suites and nearby?
Onsite recreation at Dolphin Suites includes aerobics. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Dolphin Suites also has a 24-hour health club, a sauna, and a picnic area, as well as a garden and access to a nearby health club.
Are there restaurants at or near Dolphin Suites?
Yes, Dolphin Resto offers local and international cuisine, pool views, and poolside dining. The dining venue will be unavailable from July 1 2021 to September 1 2022 (dates subject to change). Nearby restaurants include The Alchemist Kitchen and Bar (11-min walk), Ashiana Restaurant (11-min walk), and Dancing Cup (11-min walk).
Does Dolphin Suites have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Dolphin Suites like?
Dolphin Suites puts you in Bugolobi, in the heart of Kampala. Popular attractions include Rubaga Cathedral, which is 11 minutes away by car.

Overall score and ratings

7.6

Good

8.0/10

Cleanliness

7.6/10

Staff & service

8.7/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

6/10 Good

Room for Improvement
Only one towel in room, AC stopped working, and TV had no channels - but the staff did their best to rectify these things within 24 hours. Once working, TV channels were few. Restaurant menu is very limited and the size of the writing on the menu is so small it’s almost impossible to read it. Staff were great. I just think budget cuts on things like tv, good internet access and menu range has reduced the quality of the hotel. Before Covid it was much better. I hope it improves.
1-night trip
Verified Hotels.com guest review

6/10 Good

Hotel with potential to be better
Stay was good. No TV working though which was disappointing. One towel in room, even though 2 guests checked in. Had to ask each day for a second towel. Restaurant Menu is limited. Service was a little lazy. Bed comfortable. Room very clean.
2-night business trip
Verified Hotels.com guest review

2/10 Poor

Staff sleep in rooms.. my guests complained room was dirty and hotel management wanted a quick fix to of the room for new guests to occupy the room. Very unprofessional
1-night business trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Orbitz guest review

10/10 Exceptional

Edward, 3-night romance trip
Verified Hotels.com guest review

8/10 Very good

Sanjay, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice and quiet
Loved the place, very peaceful and that staff was very helpful and friendly. Family friendly on weekends with the floating devices and jump tower.
Tracy, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Staff very helpful. Food was excellent. Only a few tv channels which was a tad disappointing
2-night trip
Verified Expedia guest review

6/10 Good

Just okay
The morning buffet is not good, as they don’t have much things on their buffet cart. Inside your room also you can hear what’s happening in the next room, as that much sound disturbance is in night time.
5-night business trip
Verified Hotels.com guest review