6/10 Good
16 April 2015
Good value for money but mixed service
I agree with the other reviewers: excellent value for money, central location for train station and the Grand Bazaar Paharganj; well insulated, very quiet rooms despite the noise level of the traffic outside; excellent food and room service; good clean spacious bathrooms; good room service and waiters - especially Rade has to be singled out - all very eager to make guests comfortable and very helpful indeed.
However, throughout the 7 days of our stay, the reception managing staff, especially one Mr. Amit, were unfriendly, unhelpful and even grumpily mono-syllabical to the point of being rude.
Problems, such as the non-availablitly of our favourite room which we had reserved (repeatedly) and for which we even had paid a deposit were not explained nor was an apology offered - until the following morning by the friendlier manager Mr Mandeep Singh. There were many other occurrences such as our query about the return of our laundry on our departure day which was met with a surly: 'no laundry today' until one of the room service boys promised to look for the missing items and solved the problem.
Mr Amit is not suited for a post in the service and hospitality industry - not until he learns to smile, to welcome guests and to try his very best to make their stay pleasant and comfortable, to solve problems rather than fob the guests off. At his rate he will be costing the hotel valuable business - at least that of international guests who expect good manners from hotel staff.
Andrea
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