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Rydges Mackay Suites

4.0 star property
4-star hotel in Mackay with indoor pool and restaurant

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Rydges Mackay Suites

Photo gallery for Rydges Mackay Suites

Dining room
Exterior
Minibar, in-room safe, desk, blackout curtains
Breakfast, lunch, dinner served; local and international cuisine
Reception

Overview of Rydges Mackay Suites

8.4 out of 10 Very good
8.4/10 Very good

Property highlights

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
Map
9 Gregory Street, Mackay, QLD, 4740
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Room service
  • 24-hour business center
  • Business center
  • 4 meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Computer station
Feel at home
  • Children stay free
  • Refrigerator
  • Connecting/adjoining rooms available
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

View all photos for Deluxe Spa Suite

Minibar, in-room safe, desk, blackout curtains

Deluxe Spa Suite

  • 65 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room

Minibar, in-room safe, desk, blackout curtains

Family Room

  • 65 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for One Bedroom Twin Suite

Minibar, in-room safe, desk, blackout curtains

One Bedroom Twin Suite

  • 55 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for One Bedroom Suite

Minibar, in-room safe, desk, blackout curtains

One Bedroom Suite

  • 55 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Two Bedroom Suite

Minibar, in-room safe, desk, blackout curtains

Deluxe Two Bedroom Suite

  • 87 sq m
  • City view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Studio King

Minibar, in-room safe, desk, blackout curtains

Studio King

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • Heart of Mackay

Getting around

  • Mackay, QLD (MKY) - 11 min drive
  • Mackay Station - 6 min drive
  • Mapalo Station - 16 min drive
  • Aminungo Station - 19 min drive

Restaurants

  • Bing's Nomiya - 6 min walk
  • Sorbellos Italian Restaurant - 3 min walk
  • Woodman's Axe - 1 min walk
  • Creperie Restaurant - 1 min walk
  • Subway - 2 min walk
Map

About this property

Rydges Mackay Suites

A great choice for a stay in Mackay, Rydges Mackay Suites is just 4 mi (6.4 km) from the airport. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Moss on Wood, which serves local and international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include a fitness center and a bar/lounge. Fellow travelers say good things about the room service.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property

Safety measures

Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 90 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - 5:30 AM
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

Working away

  • 24-hour business center
  • 4 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Reception hall

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Moss on Wood - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Moss on Wood Bar - Onsite bar. Guests can enjoy drinks at the bar. Open select days.

Fees & policies

Refundable deposits

  • Deposit: AUD 100.00 per stay

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately AUD 15–30 per person
  • Credit card charges are subject to an extra charge of 1.50 percent

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer and cashless payment methods are available for all transactions.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a smoke detector and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
The 2 person rate for guests booking a "One Bedroom Suite" or "Deluxe Spa Suite" includes access to the king-sized bed only. A guest may use the sofa bed for an additional charge. When booking for 3 or 4 guests, use of the sofa bed is included in the rate at booking.

Also known as

Grande Mackay Suites
Grande Suites Mackay
Mackay Grande
Rydges Mackay Suites Hotel
Mackay Grande Suites Hotel
Mackay Suites
Mackay Grande Hotel Mackay
Rydges Suites Hotel
Rydges Suites
Rydges Mackay Suites Hotel
Rydges Mackay Suites Mackay
Rydges Mackay Suites Hotel Mackay

Frequently asked questions

Does Rydges Mackay Suites offer free cancellation for a full refund?
Yes, Rydges Mackay Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Rydges Mackay Suites?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Rydges Mackay Suites?
Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 10:00 PM.
Are pets allowed at Rydges Mackay Suites?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Rydges Mackay Suites?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Rydges Mackay Suites?
You can check in from 2:00 PM - 5:30 AM. Check-out time is 11:00 AM. Contactless check-out is available.
What is there to do at Rydges Mackay Suites and nearby?
Rydges Mackay Suites has an indoor pool and a fitness center.
Are there restaurants at or near Rydges Mackay Suites?
Yes, Moss on Wood offers local and international cuisine.
What's the area around Rydges Mackay Suites like?
Rydges Mackay Suites is in the heart of Mackay, a short 7-minute walk from Mackay Enertainment and Convention Centre and 10 minutes' walk from Bluewater Lagoon.

Reviews

8.4

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Cathy, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Stay in one bedroom suite regularly when in town for business. Good size room, plenty of space to areas out. Kitchenette is good, washer / dryer in room handy. Good food options downstairs Highly recommend
Glen, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Fire alarm went off two days in a row
Darren, 3-night trip with friends
Verified Wotif guest review

8/10 Very good

Lots of dirt and mould in the bathroom….
Caroline, 1-night trip
Verified Wotif guest review

6/10 Good

Mark, 1-night trip
Verified Wotif guest review

8/10 Very good

Jacqui, 2-night trip
Verified Wotif guest review

6/10 Good

My initial room was very small. I needed a larger room to allow me to complete some of my work. After talking to the ladies at reception I was up-graded to a larger room which was fantastic. However, there was no outside furniture available to enjoy the night air. Breakfast the next morning was great and enjoyed a late check out. All in all was a nice evening.
Garry, 1-night romance trip
Verified Wotif guest review

4/10 Fair

The bed needs replacement and couldn’t use the fold out as it was broken
Kris, 1-night romance trip
Verified Wotif guest review

4/10 Fair

Lovely staff, the room was a big disappointment though, from no toilet paper to a dodgy shower head, no plugs in drains and a hit and miss aircon. Things are out dates and in serious need of an upgrade
Chantelle, 2-night family trip
Verified Wotif guest review