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Comfort Inn & Suites West - Medical Center

3-star hotel with indoor pool, near Cascade Meadow Wetlands and Environmental Science Center

  • Free WiFi in lobby and free parking
From
Rs7,317

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  • Comfort Inn & Suites West - Medical Center
  • Comfort Inn & Suites West - Medical Center
  • Pool
  • Indoor Spa Tub
  • Comfort Inn & Suites West - Medical Center
Comfort Inn & Suites West - Medical Center. Image 1 of 36.
1 / 36Comfort Inn & Suites West - Medical Center
9.0.Superb.
  • The lighting in the bathroom was so dim that I missed a place shaving, twice. Also, the…

    Jan 18, 2021

  • My stay was overall good. I didn’t realize the governor had restricted pool use.

    Nov 27, 2020

See all 133 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Choice) and SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Easy parking
Dining options
Safe
Quiet
Convenient
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 77 smoke-free guestrooms
  • Daily housekeeping
  • Indoor pool
  • Fitness center
  • Business center
  • 24-hour front desk

For families

  • Free cribs/infant beds
  • Microwave
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Free toiletries

What’s around

  • Heart of Rochester
  • Cascade Meadow Wetlands and Environmental Science Center - 18 min walk
  • Douglas State Trail Head Rochester - 24 min walk
  • Northern Hills Golf Course - 43 min walk
  • Mayo Clinic - 3.8 mi / 6.1 km
The following facilities or services will be unavailable from September 9 2020 to June 1 2021 (dates subject to change):
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 1 King Bed, Non Smoking
  • Standard Room, 2 Queen Beds, Non Smoking
  • Standard Room, 2 Queen Beds, Non Smoking
  • Suite, 1 King Bed, Non Smoking
  • Suite, 2 Queen Beds, Non Smoking
  • Room, 1 King Bed, Accessible, Non Smoking
  • Room, 1 King Bed, Accessible, Non Smoking
  • Suite, 1 King Bed, Accessible, Non Smoking
  • Suite, 2 Queen Beds, Accessible, Non Smoking

Location

  • Heart of Rochester
  • Cascade Meadow Wetlands and Environmental Science Center - 18 min walk
  • Douglas State Trail Head Rochester - 24 min walk

What’s around

Landmarks

  • Heart of Rochester
  • Cascade Meadow Wetlands and Environmental Science Center - 18 min walk
  • Douglas State Trail Head Rochester - 24 min walk
  • Northern Hills Golf Course - 43 min walk
  • Mayo Clinic - 3.8 mi / 6.1 km

Getting around

  • Rochester, MN (RST-Rochester Intl.) - 14 min drive

At a glance

Hotel size

  • This hotel has 77 rooms

Arriving/leaving

  • Check-in time 3:00 PM-7:00 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Parking

  • Free uncovered onsite self parking
  • Free onsite extended parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Things to do

  • Indoor pool
  • Fitness facilities
  • Spa tub

Working away

  • Business center
  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby

Facilities

  • Year Built - 2015
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchairs available on site
  • Braille signage
  • Closed captioned TV

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • Flat-screen TV

Stay connected

  • Desk
  • Phone

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Small print

Also known as

  • Comfort Inn West
  • Comfort Inn & Suites West - Medical Center Hotel
  • Comfort Inn & Suites West - Medical Center Rochester
  • Comfort Inn & Suites West - Medical Center Hotel Rochester

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Comfort Inn & Suites West - Medical Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and extended parking. Free RV/bus/truck parking is available.
  • Yes, there's an indoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - 7:00 AM. Check-out time is noon. Contactless check-out is available.
  • Yes. Nearby restaurants include North Mr. Pizza (14-min walk), John Hardy's BBQ (2.3 mi), and Broadway Bar & Pizza (2.5 mi).
  • Comfort Inn & Suites West - Medical Center has an indoor pool and a spa tub, as well as a fitness center.
9.0.Superb.
  • 2.0.Poor

    Horrible customer service

    The hotel customer service is a joke. Rude and condescending. Will never recommend anybody to stay at that hotel.

    Samantha, 2 night family trip, Nov 20, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    Being handicapped and there for a Mayo visit with knee. There was not a high rise toilet. The shower didn’t have a wand sprayer. Disability unfriendly...... Dan

    2 night trip, Sep 7, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    There's a $50 deposit. Great customer service. Good breakfast despite COVID19. Pool is nice and warm. Beds are comfortable

    Sandy, 2 night family trip, Jul 28, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Great Stay

    At first, we were given the wrong room. It was uncleaned. But, they quickly fixed that and upgraded us to a suite. The condition of the hotel was very good. Some minor wear that I noticed, but hopefully they keep up with it and keep this place one of the better lodging options in Rochester. There were young guys partying in the hot tub who clearly were not all hotel guests- they'd come in from changing in the restroom nearby, were drinking, and blasting awful music. I think the staff need to pay closer attention to folks coming in off the street. Breakfast options are clean and prepackaged, but really lacked. For celiac, there's almost no choice, especially if you're lactose intolerant as well. Hard boiled eggs and a fruit cup would've made a major difference! Those were some negatives, but I'm particular and have to say that the rest of it was great. Attentive, friendly staff, clean public areas, lovely modern decor, shuttle... All together a great place to stay for a Mayo visit! And the pool was the perfect temperature!

    Jennifer, 1 night family trip, Jul 1, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    Not Covid Considerate

    No one wears a mask or uses gloves. Evening staff are alone, untrained and unable to deal with problems of any kind. General manager treats complaints with excuses and aggression. She takes no responsibility.

    vicki, 1 night trip, May 13, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    A great value, it’s away from the downtown area, but just a couple miles from the Mayo Clinic. The pandemic kept most of the amenities closed, but the grab and go breakfast still offered a variety of items. Staff was uniformly excellent—friendly and helpful.

    6 night business trip, May 10, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Nothing really unique about the property itself but the staff were all exceptionally helpful & friendly. The only drawback was the water pressure in our shower. Other than that no complaints.

    5 night business trip, Mar 1, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Very nice hotel chain. We’re always pleased with our stays.

    Lloyd, 2 night trip, Feb 16, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Stay

    2 night family trip, Feb 14, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Close to restaurant and convenient location. Very clean with helpful staff

    1 night business trip, Feb 13, 2020

    Verified Expedia guest review

See all 133 reviews