2/10 Poor
26 August 2024
I had a very frustrating experience with this hotel. The staff at the reception initially insisted that we check out by 11:00, even though the Hotels.com app clearly stated that check-out was by 12:00. When I pointed this out, he reluctantly said 'okay,' but at 11:30, I had to push again to confirm the 12:00 check-out time. It was only after I sent screenshots and argued that he finally agreed. This kind of behavior is extremely unprofessional and shows a complete lack of customer care. It’s unacceptable that the time listed on Hotels.com is different from what the hotel tries to enforce. This caused unnecessary stress and inconvenience during our stay. I would not recommend this place due to the poor service and uncooperative staff.
Verified traveller
1-night family trip
Verified Hotels.com guest review