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Serene Kandy

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Terrace/patio
Super Deluxe Double or Twin - Main Wing | 7 bedrooms, in-room safe, desk, iron/ironing board
Superior Double or Twin - West Wing | 7 bedrooms, in-room safe, desk, iron/ironing board
Super Deluxe Double or Twin - Main Wing | 7 bedrooms, in-room safe, desk, iron/ironing board
Junior Suite with Jacuzzi - East Wing | 7 bedrooms, in-room safe, desk, iron/ironing board

Overview of Serene Kandy

Serene Kandy

4.0 star property
Mountain hotel in Kandy with restaurant and bar/lounge

7.6/10 Good

26 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Restaurant
The price is ₹5,526
Price available on 09/02/2023
Map
113, Rajapihilla Mawatha, Kandy

Room options

About this area

Getting around

  • Bandaranaike Intl. Airport (CMB) - 118 min drive
  • Kandy Railway Station - 21 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Mango Garden - 4 min walk
  • Café Banana Chill - 13 min walk
  • Worldspice - 15 min walk
  • Café Secret alley - 16 min walk
  • Café Walk - 17 min walk

About this property

Serene Kandy

Serene Kandy offers an airport shuttle (available 24 hours) for USD 80 per vehicle one-way. After taking a dip in one of the 8 outdoor pools, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights at this upscale hotel include a children's pool and a terrace.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 21 rooms

Arriving/Leaving

  • Check-in time from 7:00 AM - 11:30 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 6 AM - midnight
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's pool

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • 8 outdoor pools

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

Languages

  • English

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • 7 bedrooms
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Christmas Eve (24 December) Gala Dinner per adult: USD 60
  • Christmas Eve (24 December) Gala Dinner per child: USD 30 (from 6 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 75
  • New Year's Eve (31 December) Gala Dinner per child: USD 37.5 (from 6 to 11 years old)

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 10 for adults and USD 5 for children
  • Airport shuttle service is offered for an extra charge of USD 80 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for USD 10.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site. </p><p>This property accepts credit cards and cash.</p>

Also known as

Serene Grand Hotel Kandy
Serene Grand Hotel
Serene Grand Kandy
Serene Grand
Serene Kandy Hotel
Serene Kandy Hotel
Serene Kandy Kandy
Serene Kandy Hotel Kandy

Frequently asked questions

Does Serene Kandy offer free cancellation for a full refund?
Yes, Serene Kandy does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Serene Kandy?
As of 8 February 2023, prices found for a 1-night stay for 2 adults at Serene Kandy on 9 February 2023 start from ₹5,526, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Serene Kandy?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Serene Kandy?
Yes, there are 8 outdoor pools and a children's pool.
Are pets allowed at Serene Kandy?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Serene Kandy?
Yes, there's free self parking.
Is airport shuttle service offered by Serene Kandy?
Yes, an airport shuttle is available. The charge is USD 80 per vehicle one-way.
What are the check-in and check-out times at Serene Kandy?
You can check in from 7:00 AM - 11:30 PM. Check-out time is noon. Contactless check-out is available.
What is there to do at Serene Kandy and nearby?
Serene Kandy has 8 outdoor pools.
Are there restaurants at or near Serene Kandy?
Yes, there's an onsite restaurant. Nearby restaurants include Mango Garden (4-min walk), Café Banana Chill (13-min walk), and Worldspice (15-min walk).
Does Serene Kandy have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Serene Kandy like?
Serene Kandy is a short 12-minute walk from Wales Park and 18 minutes' walk from Lakeside Adventist Hospital.

Reviews

7.6

Good

8.0/10

Cleanliness

7.5/10

Staff & service

7.7/10

Property conditions & facilities

Reviews

6/10 Good

Unwelcome, down the road and someone has a key!
We booked Serene Kandy despite some of the reviews on here. We are aware that we are travelling in low season and hotels are not at capacity. We had booked a room in the East Wing and so arrived there. There was a reception, closed, and a security guard who told our driver that we were not expected and to go away. We had not realised from booking that the East Wing is an entirely separate building down the road. We persisted and went to main hotel reception, where again they told us they had not got a booking for us. Finally they gave us a room, back in the east wing, which wasn't ready. We did not get any information - wifi password, bottled water etc. Dinner, breakfast and the pool were in the main wing, a 3 minute walk down a very dark, windy road where traffic goes fast. It gets dark at 6pm and we felt uncomfortable. They reluctantly offered to pick us up in a tuk tuk (heavy rain) but this service was not offered again. We had booked dinner and it must be said, food was amazing. However, be aware that drinks (including water) are extra - they kept bringing us more and then charged us. We accepted all of this, however, at 1.30am on our final night we were awoken by a very large party in the lobby of our wing. After a while, our door was unlocked from the outside. Fortunately, we had the security chain across, but it is unacceptable that someone else was given a key to our room, potentially putting two solo females at risk.
2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Recommend
Good hotel and in hilly area of Kandy. Restaurant was also good. Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center.
1-night romance trip
Verified Hotels.com guest review

8/10 Very good

Needs improvement in room maintenance. Telephone not working, set top box not working, remote not working
1-night trip
Verified Expedia guest review

2/10 Poor

Not a 4 star hotel..very disappointed
My partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so don't be fooled to book tours with them. Breakfast was basic but dinner wasn't great at all. Staff are very friendly and helpful.
2-night romance trip
Verified Hotels.com guest review

8/10 Very good

Take Care to avoid injury
As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off. The cause of this happening is because the Mattress is about 6" shorter on the Left side,Right side and from the Foot of the Bed. The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework. The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid.
Ajit, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Serene grand
Awesome. Great location. Scenic view. Nice comfy rooms
Raman, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel
Charged for beers from mini bar that weren't there to begin with
Nick, 1-night trip
Verified Wotif guest review

8/10 Very good

Good stay in Kandy
Attentive staff, good food
Michael, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Not as bright as 4 stars, but good for a night
he hotel definitely should be categorized as three-star. The rooms are clean and comfortable, but completely outdated. I stayed in a deluxe double room and it was nothing fancy. The walls, ceilings, and floors are not soundproofed. You can hear EVERYTHING from other guests, the restaurant, and staff. It seemed like they were constantly moving furniture above me and you hear the regular slamming of doors. I had a mountain view of the building next-door under construction. The rooms aren't sealed very well. There was a large gap under my room door (I put a towel to block bugs coming in) and gaps in the sliding glass doors. They don’t provide face or hand towels. I had to request when I first arrived and only got one in the two nights that I stayed. They don’t have duvets or comforters. You’re only left to cover with the bedsheets. I agree with the previous guests, the layout is bazaar. On the plus side, the breakfast and dinner buffets are good. However, the food is only warm and not hot. And the staff is friendly enough.
Traveller, 2-night trip
Verified Orbitz guest review

8/10 Very good

Fairly priced hotel with mountain view of Kandy ci
My wife and I stayed here for two nights. We were not sure what to expect, but it ended up being a great place to stay. The staff and the manager did everything they could to make our stay comfortable and enjoyable. They also provided an awesome driver who made it very easy for us to visit all of the sites/activities that we hoped to see. If I had to suggest one thing that I think could be a bit better, I would say the food. It was certainly not bad, but it could be better. About the same as other places I have stayed in Sri Lanka. Overall, I feel good about the room and the service we received. I think the hotel is reasonably priced and it is worth a stay if you are staying in Kandy for a couple days.
Scott, 2-night trip
Verified Expedia guest review