Verified
2/10 Poor
30 March 2026
Dear Hotel Team,
I would like to share my experience during my stay.
First, the self check-in machine was not working. It was not only me — three other people also could not check in. The next day we asked the staff why it was not working, and they said that the machine often has these problems. Because of this, I had to wait outside the entrance for two hours.
Also, the room was very cold, and the heating system did not work properly at all.
I hope you can improve these problems for future guests.
Kind regards,
Halim
Halim, 1-night trip





















