Overall the experience was just ok. The kids loved the swimming pool area. I liked that the hotel is close to many fast food and shopping outlets. I didn’t like the breakfast options because they’re so limited: it’s basically fruit and toast. I found the evening reception staff not so friendly/helpful (I did not deal with the daytime staff). One was a bit rude when enquiring about meal vouchers, which contrary to what she kept saying, I was not given on check-in. The other, who checked me in, did not mention or give us the meal vouchers, was vague on how the parking worked (kept saying you can park out there for today, well what about t tomorrow?), and didn’t explain how getting from one end of the building to the other, can be confusing. Your room number might not be on relevant floor if you’re on the wrong wing of the building. There are no directions to the missing room numbers. We eventually figured it out, but after a long day of travel, it would have been nice to have this explained upfront.