The Freshwater

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Desk, iron/ironing board, cribs/infant beds, free WiFi
Desk, iron/ironing board, cribs/infant beds, free WiFi
Desk, iron/ironing board, cribs/infant beds, free WiFi

Overview of The Freshwater

Entire apartment

The Freshwater

4.0 star property
4-star ski apartment with ski rentals, near Niseko Mountain Resort Grand Hirafu

8.6/10 Fabulous

28 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Refrigerator
  • Laundry facilities
Map
165-19, Yamada, Abuta, Kutchan, Hokkaido, 044-0081
Main amenities
  • 11 apartments
  • Ski rentals and lessons
  • Ski passes
  • Self parking
  • Babysitting
  • Laundry service
  • Self-serve laundry
  • Concierge services
  • Free newspapers in the lobby
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance
For families
  • Cribs/infant beds (surcharge)
  • Babysitting (surcharge)
  • Cookware, dishware, and utensils
  • Laundry facilities
  • Coffee/tea maker
  • Elevator
Cleaning & safety
  • Professionally cleaned
  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C

Choose dates to view prices

About this area

Getting around

  • Kutchan Station - 8 min drive
  • Niseko Station - 10 min drive

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

The Freshwater

When you stay at The Freshwater, you'll be within a 15-minute drive of Niseko Mountain Resort Grand Hirafu and Niseko Village. Free WiFi is an added perk, and guests looking to stay active can check out the nearby downhill skiing. Apartments at this upscale property feature bonuses like refrigerators and microwaves, along with flat-screen TVs and DVD players. Fellow travelers say good things about the comfortable beds and nearby shopping.

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM - 6:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 9:00 AM - 6:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • If you arrive at the property after hours, you'll need to check in at an alternate location: 166-9 Yamada, Kutchan, 044-0081 Niseko
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
  • Guests may be required to change rooms during their stay. Room upgrades are subject to availability.
  • Reception is open 7 AM to 9 PM from October to June, and 9 AM to 6 PM from July to September. Guests arriving after hours must contact the property in advance to arrange check-in.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets not allowed

Property amenities

Ski

  • Ski passes
  • Ski equipment rentals
  • Ski lessons on site

Internet

  • Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (JPY 1000 per day)

Family friendly

  • Cribs (infant beds): JPY 5000.0 per day
  • Babysitting (surcharge)

Food and drink

  • Refrigerator
  • Microwave
  • Dishwasher
  • Electric kettle
  • Cookware/dishes/utensils
  • Coffee/tea maker

Bathrooms

  • Shower
  • Slippers
  • Hair dryer
  • Free toiletries

Entertainment

  • Flat-screen TV
  • DVD player

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Limited housekeeping
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Free newspapers (lobby)
  • Front desk (limited hours)

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • Security system
  • Smoke detector

General

  • 11 rooms

Activities

  • Downhill skiing

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge
  • Cribs/infant beds are available for JPY 5000.0 per day
  • Guests must contact this property in advance to reserve cribs/infant beds

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs JPY 1000 per day
  • Guests must contact this property in advance to reserve onsite parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Freshwater Hotel Kutchan
Freshwater Kutchan
Freshwater Apartment Kutchan
The Freshwater Kutchan
The Freshwater Apartment
The Freshwater Apartment Kutchan

Frequently asked questions

Overall score and ratings

8.6

Fabulous

9.3/10

Cleanliness

8.9/10

Staff & service

7.8/10

Amenities

9.2/10

Property conditions & facilities

4/10 Fair

Apartment itself was fantastic. Lovely King sized bed, washing machine and gas fire place. Communication before check in was great but, Unfortunately the staff leave a lot to be desired when checking in at during our stay. They didn’t mention there was a free shuttle service in the morning, they didn’t mention there we’re different types of lift passes and we got stuck on the other side of the mountain and missed a whole afternoon skiing. They clearly didn’t care.. forgot to have our lift pass and lesson ready when we arrived and then couldn’t tell us where to go for our lesson. Also worth noting that the walls are paper thin. We could hear the conversation of the people in the next room and on the street.
Alicia, 3-night romance trip
Verified Expedia guest review

6/10 Good

Good location, very small rooms for price, rooms are a lot smaller than photos appear
Kent, 6-night family trip
Verified Wotif guest review

8/10 Very good

Calvin, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

The toilet was poorly designed.. Each time we showered, the floors flooded and there was nothing to dry it with . Each time we needed to use the sink we had to walk on wet floor.
JC, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

A very nice property to stay in. Very close to all the restaurant and shops. Staff are attentive and friendly.
4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

5-night trip
Verified Expedia guest review

10/10 Exceptional

Modern apartment that is very close to everything.
5-night family trip
Verified Expedia guest review

10/10 Exceptional

Great location and very friendly staff. Even though our buss was 30 minutes late there was someone waiting to drive us to the apartment.
8-night family trip
Verified Expedia guest review

10/10 Exceptional

Very clean. Easy to locate. Staff was helpful from before arrival till we depart. Wonderful experience!
3-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent location to lifts, restaurants, and shops
8-night trip
Verified Expedia guest review