10/10 Exceptional
17 December 2024
5-Star Service & Spectacular Stay at the Arya Hote
My experience with SoFla Vacations at the Arya Hotel was nothing short of exceptional. SoFla set the tone for a perfect trip before I even arrived. My business trip started a day early, and on a whim, I called to see if they could accommodate me. BINGO! Lyza and Andy worked their magic, securing me an early check-in with a 20% discount. Talk about customer service!
It didn’t stop there—they went above and beyond, making special arrangements for 4 more business trips over the next three months. I can’t rave enough about their professionalism, efficiency, and genuine care.
Now, let’s talk about the hotel: the Arya in Coconut Grove is hands down my favorite place to stay in the area. The location is ideal for work, incredibly walkable, and the views—overlooking the pool, park, and ocean—are absolutely breathtaking. The hotel is meticulously clean and inviting, inside and out. Practical amenities like pay laundry on the 6th floor and ample parking make it even more convenient (just note the garage has a height restriction).
The front desk staff was phenomenal. I have to give a special shout-out to Jenette—she was the definition of a Brand Ambassador. Her warmth, professionalism, and attention to detail truly made me feel at home.
If you’re looking for top-tier customer service and an unbeatable hotel experience in Coconut Grove, SoFla Vacations and the Arya Hotel are it. I’ll be back—again and again!
Marlene
Marlene, 6-night business trip
Verified Hotels.com guest review