Welcoming host but basic amenities.
The kitchen was old, small and uncomfortable to cook in. Plates and glasses are mismatched, and stored high in a cupboard with a ledge, very impractical. Pots and pans are stored in the oven. Drawers are broken. There is nothing in the kitchen: no salt/pepper/oil, and not even coffee filters.
The pools are not heated, and as we came in November they were cold. Very disappointing.
The jungle animal noises are loud, which can be good or bad - you decide.
I did not like that someone came in to make our beds without my knowledge.
Otherwise, Fernando was very friendly and gave us promptly what we needed (extra chair, oven dish, sewing needle). Good location in La Fortuna.